Field Operations Supervisor - Westfield, IN

Metronet•Westfield, IN

2d•Onsite

About The Position

As a Field Operations Supervisor, you will be responsible for managing all MetroNet outside field operations in the assigned geographic area, ensuring the efficient and timely completion of customer fulfillment requests for premise installation and repair. The Field Operations Supervisor also supports the video engineering and facilities engineering departments with hub site maintenance activities. At Metronet, we are committed to delivering cutting-edge technology combined with exceptional customer care. Our 100% fiber-optic technology ensures that we provide our customers with some of the fastest internet speeds in the world. As industry leaders in fiber-to-the-premise TV, voice, and internet services, we’re not just focused on expanding our networks—we’re focused on enriching the lives of those we serve. We value our associates because they are the cornerstone of our success. By joining the Metronet family, you’re stepping into a rewarding career in technology with a company dedicated to your growth and success. We’re in it to win it, and a key part of our strategy is to strengthen our business-to-business technology sales team with talented and hard-working individuals who aspire to be the next generation of technology leaders.

Requirements

Knowledge of cable franchise management
Knowledge of economic development
Proven outside plant construction knowledge
Prior hands-on experience with the installation and maintenance of customer inside wire
To support field personnel in 2nd tier technical support circumstances, the ability to use a spectrum analyzer, OTDR, and other fault diagnosis tools
Ability to utilize Microsoft Word, Excel, and PowerPoint
Naturally model respect for others by listening well, encouraging others, and promptly returning phone calls/e-mails
Ability to keep commitments to customers, suppliers, and other team members
An orientation to problem solving with facts and drive for common goals and priorities to leverage diversity of opinion.
Public safety relations
Provide the leadership, policies, and systems necessary to encourage individual employee performance accountability for the following: Manage personal and vehicle safety, Provide productivity and work quality, Maintain punctual attendance, Manage vehicle inventory, tools, test set utilization

Responsibilities

Oversee the selection, hiring, and career development of all field technicians.
Establish and maintain a standard for equipping technicians with tools and test sets.
Manage the company tools and test set inventory and quickly address ‘loss’ issues.
Develop a supporting training and skills development curriculum for both new hires and existing employees and maintain its currency.
Manage workplace safety and provide safety training to employees as required.
Manage both the productivity and quality of work down to the individual employee level.
Assure that all technicians exhibit a ‘customer friendly’ attitude promoting MetroNet’s commitment “to serve with passion” and deliver an excellent customer experience.
Monitor quality control of installation work – conducts on-site QC surveys for compliance with MetroNet installation standards and tracks QC compliance of individual technicians as well as generating monthly compliance reports.
Resolve customer complaints – investigates service and damage complaints and takes appropriate action to resolve the complaint.
Procure and coordinate installation activities of contractors as needed to meet work flow requirements.
Develop and maintain a district out-of-hours call out schedule.
Provide support to the video engineering and facilities engineering departments with the planning and maintenance functions for hub sites.
Assist the video and network engineering teams with the planning of all MetroNet hub sites in terms of advising as to their location, size, exterior appearance, and internal layout.
Support the monitoring and maintenance of all hub site electronics and peripheral systems.
Assist with troubleshooting equipment failures and service affecting problems.
Rapidly respond to any security or equipment alarms.
Support Outside Plant with repair and maintenance activities.
Work with OSP manager to develop OSP preventative maintenance routines to minimize potential outages.
Provide assistance as needed with OSP repair and restoration activities.
Review all underground plant locate requests for MetroNet facilities and ensures accurate locating of subject facilities are completed timely.
Ensure OSHA, NESC, NEC, and MetroNet safety regulations and precautions are followed for all work activities.
Keep up-to-date with FCC and other regulatory requirements and standards.
Support storefront manager with local utility relations.
May be required to follow other job-related instructions and to perform other job-related duties as requested, subject to all applicable state and federal laws.