ATX | Field Operations Supervisor

Zipline•Austin, TX

2h•$78,000 - $110,000•Onsite

About The Position

Zipline’s Operations team is looking for a Fulfillment Operations Supervisor to lead charging site operations across the greater Austin TX area. In this role, you will oversee the day-to-day operations of 3–5 Zipline charging sites, ensuring each location is staffed, safe, operationally ready, and meeting performance expectations. You will lead site teams, manage labor planning, and partner closely with Flight Operations, Customer Operations, Maintenance, and Service Engineering to support reliable drone delivery operations. The ideal candidate is an experienced operations leader who is comfortable working in fast-paced, physical environments. You are organized, data-driven, calm under pressure, and willing to roll up your sleeves to solve problems in the field. This is an onsite role. Candidates must live in the greater Austin area and be willing to travel between charging sites as needed.

Requirements

3+ years of experience in operations, warehouse logistics, fulfillment, retail management, field operations, or a related field.
1+ year of experience supervising teams, multiple locations, or operational workstreams.
Experience managing schedules, labor planning, budgets, and performance expectations.
Strong coaching, communication, and team leadership skills.
Ability to use data and operational metrics to make decisions and improve performance.
Comfort working independently in the field and traveling between sites.
Ability to work in a fast-changing environment and adjust priorities quickly.
A hands-on leadership style and willingness to perform physical operational work when needed.
Ability to stand, walk, bend, and lift up to 50 pounds, with or without reasonable accommodation.
Ability to work early mornings, evenings, weekends, and holidays based on business needs.
Valid driver’s license and reliable transportation preferred.
Must successfully pass a background check, drug test, and E-Verify process.

Responsibilities

Lead and manage daily operations across 3–5 Zipline charging sites.
Directly manage Fulfillment Operations Coordinators, Fulfillment Operators, and site support teams.
Set clear expectations for safety, productivity, quality, and customer experience.
Build and maintain staffing schedules that align with operating hours, forecasted demand, and aircraft availability.
Manage labor planning and budgets across assigned charging sites.
Ensure all sites open on time, remain operational throughout the day, and close safely.
Partner with Flight Operations, Customer Operations, Maintenance, Service Engineering, and other teams to resolve issues quickly.
Maintain site readiness, including charging equipment, aircraft availability, inventory, supplies, and general site conditions.
Monitor key performance metrics, including fulfillment speed, operational uptime, aircraft availability, quality, and customer experience.
Use data to identify bottlenecks, recurring issues, and opportunities for improvement.
Lead process improvement initiatives that increase efficiency, reliability, safety, and team performance.
Conduct regular site visits, audits, and coaching sessions to maintain consistent operating standards.
Support incident response and ensure issues are documented, escalated, and resolved appropriately.
Maintain strong working relationships with Walmart and other site partners.
Support the launch of new charging sites and the rollout of updated procedures, technology, and staffing models.
Provide regular updates on site performance, staffing needs, operational risks, and improvement opportunities.
Develop team members and help build a strong leadership pipeline across the Austin market.