Field Operations Specialist || Ohio, Pennsylvania, New York

Turf Tank • North Ridgeville, OH

7d • Remote

About The Position

The Field Operations Specialist is a part of Turf Tank's Operations department and will report to Field Operations Management. Specialists are responsible for delivering high-quality customer onboarding and on-field customer support, ensuring customers are set up for long-term success. This role emphasizes precision, consistency, and adherence to Turf Tank standards, with direction and oversight provided by the Field Operations Manager. This role ensures successful robot deployments, consistent customer experiences, and reliable day-to-day field execution.

Requirements

• Experience in technical field service, installation, or training roles.
• Strong communication and instructional skills.
• Technical aptitude with robotics, software, and problem-solving.
• A customer-focused but process-driven approach, prioritizing quality and consistency in onboarding.
• Overnight travel is required up to 80% of the time.
• Day travel is required up to 90% of the time.
• Work remotely.
• Possess and maintain a valid driver’s license with a clean driving record.
• Must pass an MVR and drug screen before the start date.
• Maintain eligibility for Turf Tank's fleet insurance.

Nice To Haves

• Deliver clear, structured training to customers in a professional manner.
• Use an adaptive communication style to deliver effective customer training.
• Follow standardized processes and maintain consistency across installs.
• Troubleshoot technical issues using Turf Tank’s best practices.
• Stay task-focused, organized, and responsive while working independently in the field.

Responsibilities

• Lead on-site robot setup and user training following Turf Tank’s standardized processes.
• Ensure each onboarding meets quality benchmarks for configuration, training, and customer readiness.
• Provide clear training and supporting resources to build user confidence.
• Complete on-site service requests and follow-up visits as assigned by the Field Operations Manager.
• Provide timely technical troubleshooting in the field, escalating complex issues through the Field Operations Manager or Support team.
• Document work completed and communicate feedback to the Field Operations Manager for continuous improvement.
• Assist during peak seasons by supporting the Robot Support team with overflow requests.
• Follow established checklists, processes, and standards to ensure consistency across all deployments.
• Provide input to the Field Operations Manager on opportunities to refine onboarding quality or improve training materials.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees