Field Operations Specialist – Leadership Development Opportunity

Nashville • Brentwood, TN

13d

About The Position

Home Instead is seeking a Field Operations Specialist to strengthen operations and develop leaders across 15 locations. Based in Brentwood, Tennessee, the role involves extensive travel to work alongside local teams, improve branch performance, and support business operations. The specialist partners directly with the Vice President, supports General Managers, and may take on temporary branch leadership assignments as Acting General Manager. This is a developmental role that may provide experience relevant to future consideration for a General Manager position; advancement is not guaranteed and depends on performance, qualifications, business needs, and available opportunities.

The position is full-time and pays $70,000 annually. Travel is approximately 85–95% of the time, including frequent overnight stays across the organization’s locations. Home Instead describes its purpose as “To Teach Others About Love (v.)” and emphasizes patience, kindness, humility, selflessness, respectfulness, forgiveness, honesty, and commitment. WCSC Tennessee, LLC d/b/a Home Instead is an independently owned and operated franchise.

Requirements

• Bachelor’s degree in business or a related field, or equivalent professional experience.
• Leadership or operations experience in home care, senior services, multi-location operations, or another service-oriented industry.
• Experience coaching, training, and developing employees or management teams.
• Strong business acumen, including an understanding of financial performance and P&L management.
• Excellent communication, relationship-building, and problem-solving skills.
• Ability to work independently, adapt quickly, and lead confidently in unfamiliar environments.
• Strong organizational skills and ability to balance competing priorities.
• Valid driver’s license and ability to meet company driving requirements.
• Willingness and ability to travel 85–95% of the time, including frequent overnight stays.

Responsibilities

• Partner with the Vice President to train, coach, and support new and developing General Managers and other key team members.
• Travel to locations to identify opportunities, troubleshoot challenges, and help teams improve performance.
• Serve as Acting General Manager during temporary leadership vacancies, overseeing daily operations and supporting employees and clients.
• Help implement standardized training, operating procedures, and leadership best practices across locations.
• Build relationships with local teams, provide practical coaching, and help leaders achieve their goals.
• Track training milestones, operational improvements, and branch transitions, and keep the Vice President informed.

Benefits

• Leadership development through direct exposure to executive leadership and hands-on General Manager responsibilities.
• Career growth potential and experience for future consideration as a General Manager; promotion is not guaranteed.
• Variety and impact through work with different teams, locations, and operational challenges.
• Meaningful work supporting an organization dedicated to serving seniors and their families.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level