Field Operations Specialist

Progress Residential • Memphis, TN

6d • Onsite

About The Position

As a leading property manager of single-family rental homes nationwide, Progress Residential takes great pride in creating an enjoyable living experience for its residents and an empowering, people-first culture for its team members. The Field Operations Specialist (FOS) is a field role responsible for ensuring Progress homes are secure and in marketable leasing condition. The FOS walks vacant homes, performs inspections, and re-keys homes prior to resident move-in, ensuring vacant homes are ready to rent. This role requires basic maintenance and repair skills.

Requirements

• High School Diploma or GED required.
• Minimum of 1 year experience in either property management or a maintenance/inspections related field.
• Must have reliable transportation.
• Valid driver’s license and clean driving record required.
• Always maintain valid auto insurance.
• Willingness to drive safely and follow the company’s fleet driving policies.
• Capability to prioritize workload in a fast-paced work environment.
• Ability to work without direct supervision, adhere to the provided schedule, and efficiently complete all assigned tasks within the designated timeframe.

Nice To Haves

• Property maintenance and repair skillset preferred.
• Experience in customer service preferred.
• Comfortable with Technology (Salesforce and Yardi knowledge a plus).

Responsibilities

• Walks assigned homes to ensure that vacant on-market homes are move-in ready.
• Conducts quality control, move-in inspections, home curation, and cataloging.
• Demonstrates basic maintenance and repair skills such as minor repairs to home (changing smoke detector batteries, light bulbs, filters, winterization, etc.)
• Prepares home for scheduled move-in by identifying any issues, removing signage, re-keying and managing keys, reprograming garage remotes, etc.
• Submits vacant service requests, as needed.
• Performs light cleans to ensure asset shows well and is prepared for new resident, such as sweeping, wiping surfaces, trash removal, etc., as applicable.
• Verifies utilities are connected which may include meeting utility vendors at homes to allow access.
• Ensures Smart Home systems are operational and follows Lock and Security Device Policy.
• Installs/Removes portable self-show lockboxes, as applicable.
• Inspects homes for scam activity and ensures marketing home materials are present, to include fraud signs.
• Performs occupancy checks, as needed, on eviction homes or those suspected of skip or trespasser; to include taking photos and communicating home status to applicable team members.
• Posts notices on home and communicates status with photos to applicable team members.
• Appears at eviction lockouts, as needed.
• Follows Fleet vehicle maintenance schedule, keep an organized and clean vehicle/workspace , and manage Fleet inventory within company guidelines.
• May also be responsible for administrative functions in customer service.

Benefits

• Competitive Compensation - Including performance-based bonuses that reward your contributions.
• Comprehensive Benefits Package - Medical, dental, vision, parental leave, 401(k) with company match and more.
• Generous Time Off – Enjoy PTO based on tenure, 13 paid holidays and 1 floating holiday.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED