Field Operations Manager (NY/NJ)

The Wendy's Company•Newark, NJ

1d•$105,000 - $184,000•Hybrid

About The Position

The Field Operations Manager role will provide leadership and accountability to the Franchise business results of an assigned geographical group of Franchise restaurants ranging from 110-140 restaurants to deliver on operational execution, brand standards, customer experience, customer count growth and increase market share at the restaurant level. This role will work within locations and with operators (District Managers, Director Area Operations and VP of Operations) to better improve guest experience, sales growth and business results to enhance four-wall EBITDA growth. Consistently demonstrate Wendy’s values and leadership behaviors to build positive business relationships with key partners including field leadership teams, Franchise Owner/Operators, QA partners, and functional partners in order to drive the primary goal of sales & profit growth, new restaurant growth, and an excellent customer experience.

Requirements

Minimum 5 years’ experience with increasing responsibility in operations management, including P&L management of multi-unit operations
Strong analytical and creative problem-solving skills with ability to communicate at various levels to convey ideas
Ability to lead, influence and develop organizational capability as well as achieve results with a diverse group of stakeholders
Builds strong relationships with teams across the organization to better establish strong lines of communication.
Strong organizational skills, with the ability to balance relevant priorities
Ability to translate and adapt numerical/financial information into actionable insights

Nice To Haves

Bachelor’s degree in Operations, Business Markets, and Management, Finance, Supply Chain or related field, preferred

Responsibilities

Conducts Wendy’s Done Right Visits in an assigned geographical territory of approximately 120 Wendy’s locations. Partnering with above restaurant leadership (District Managers, Directors of Area Operations and Vice President of Operations of Franchise Entities) to ensure the correct Wendy’s systems are implemented and properly leveraged to drive better customer experience, sales growth and profit growth at the restaurant level
Leverages Model of Excellence scorecard to provide targeted coaching and training to deliver restaurant level improvement of key performance metrics including sales & profit growth; recruitment & training, EBITDAR, and guest experience
Improves Franchisee capabilities using data driven insights and available resources, while leveraging Field Training Managers support & expertise, and best practices across business functions (e.g. marketing, finance, HR, etc)
Conducts Quarterly Business Reviews and Growth Readiness Assessments with assigned franchisees owning between 1 and 5 Wendy’s locations. Accountable for driving their total business metrics compared to the Model of Excellence scorecard
Provides Coaching and Training to Multi-Unit leaders (DM and above) in partnership with the franchisee leadership to ensure One Best Way adoption of systems and the Performance Management Cycle is consistently followed to ensure restaurants operate at the highest level
Provides coaching and training to Multi-Unit leaders and Franchisees to ensure succession plans and bench development is in place
Partners with the Field Training Managers to identify and deliver in-restaurant training and development and ensures the organization is actively working on internal development and succession planning
Accountable for driving individual restaurant operations excellence, as measured by customer feedback and internal evaluations; facilitate training and development on operations initiatives and ensure the organization is actively working on growth and development
Takes appropriate actions, as needed, to enforce compliance with standards driving franchisee accountability to training standards
Provides support to franchisees for all new restaurant openings in the territory
Ensure restaurant teams are properly trained and ready to execute One Best Way prior to approving a restaurant to open
Provides final assurance that the restaurant is constructed to Wendy’s standards including with required equipment and technology being in place prior to opening
Attends the new restaurant opening providing on-site guidance and celebration