Field Operations Manager

Dockside Cannabis•Seattle, WA

15h•$87,000 - $95,000

About The Position

Welcome to Dockside! You might know us by one of our four retail cannabis stores located throughout Seattle. We are a Washington state licensed (I502) retailer specializing in quality medical and recreational cannabis products and accessories. We aren’t just any cannabis retailer, however, as we constantly innovate, take pride in our inclusive and welcoming culture and are always evolving how we do business. We are proud to say we opened one of the first medical dispensaries in WA state and were the very first to be certified as a reliable source for quality cannabis products under the Patient Focused Certification Program. Our roots are deep as a medical cannabis purveyor. We also love to brag about some other amazing things about us: we are women and minority owned and live values of community, inclusivity, integrity, and health. We need a smart, passionate, and creative leader not afraid of taking the road less traveled and excited by the challenge of building businesses in the face of uncertainty as we continue opening stores across Washington and beyond. We need leaders not afraid of wearing many hats and managing a constantly changing workflow. We need leaders that are dedicated to the brand and the use of cannabis and passionate about the future of the industry. We are looking for a creative and dedicated individual who will fit with our collaborative culture. This is a hands-on role where you will be regularly engaging with store leadership and employees at each of our retail locations. As part of our structure that is unique to cannabis sales in WA state, AMO Enterprises NW is the professional services wing of our enterprise. In this role, you would work for AMO Enterprises NW while performing functions that serve the entire company. The Field Operations Manager provides administrative and operational support to the retail operations team from a corporate/head office environment. This role supports the execution of retail strategies, ensures operational consistency across stores, and assists with reporting, process improvement, and coordination between stores, suppliers, and internal departments.

Requirements

Minimum 2 years experience in retail operations, multi-unit store management, corporate retail support, or a similar role preferred
Ability to analyze selling reports, identify business trends, and react quickly to the needs of the business
Proven ability to drive positive customer experiences that build loyalty and deliver measurable results
Strong analytical and organizational skills with high attention to detail
Previous experience with SOP and process documentation preferred
Proficient in Microsoft Office (Excel, PowerPoint, Word); experience with retail systems is an advantage
Preference for candidates with advanced Excel skills (PIvot tables, Vlookup), Power BI, and/or Tableau.
Proficient in project and program management with experience with tools such as Trello, Asana, and Airtable.
Strong written and verbal communication skills
Experience working with data, reports, and process documentation
Bachelor’s Degree in business, retail management, or in a related field is preferred
Ability to travel between Dockside's multiple store locations. As such will need reliable transportation and an active drivers license.

Nice To Haves

Demonstrates eager curiosity and communicates confidently and professionally
Brings an energetic, positive, and engaging approach to work
Highly organized self-starter with strong ownership and follow-through
Exhibits a background and work history that reflects a high level of integrity, accountability, and sound judgement.
Able to balance being a “player/coach” — supporting frontline execution while reinforcing standards and best practices
Cannabis industry experience is not required but considered a plus

Responsibilities

Provide day-to-day administrative, analytical, and operational support to frontline teams under the direction of the Sr. Operations Manager
Optimizes operational efficiency through planning, coordination, communication, and rollout of operational initiatives, procedures, and store updates
Optimize inventory and supply chain processes, including stock reporting, allocations, reconciliations, and issue resolution.
Create, monitor, maintain, and distribute operational reports related to sales performance, inventory accuracy, compliance, and KPIs
Serve as a liaison between head office and store teams for operational questions and support needs
Support store openings, refurbishments, and closures, including documentation and coordination tasks
Maintain accurate, comprehensive and up-to-date documentation, including SOPs, operational manuals, and process guides
Ensure compliance with state LCB regulations, company policies, health and safety regulations, and loss prevention standards
Assist with managing budgeting, forecasting, and cost-control tracking, identifying risks and opportunities for improvement
Support administration of retail systems, including POS, inventory management, and workforce tools
Lead or support special projects and cross-functional initiatives as assigned by the Retail Operations team
Support retail front office staff on all shifts to include hands on sales support outside of normal work hours. Stores are open 7 days a week 365 days a year.