Field Operations Manager

Verizon • Jersey City, NJ

13d • $99,500 - $173,000 • Onsite

About The Position

You will manage the day to day operations of a field crew responsible for maintaining and installing Verizon's Network. You will be actively coaching, motivating and supporting your team’s professional development. You will be leading and guiding a team of union-represented employees promoting outstanding customer service in a safe working environment. You will be managing multiple tasks and prioritizing based upon the ever changing environment and daily service delivery situations.

Requirements

• Bachelor’s degree or four or more years of work experience.
• Four or more years of relevant experience required, demonstrated through work experience and/or military experience
• Experience in managing and leading cross functional teams.
• Valid driver's license.
• Willingness to travel up to approximately 25% of the time.
• Willingness to work extended hours when necessary, including weekends, holidays, after hours and on call as required for the needs of the business.

Nice To Haves

• A degree
• Experience in the telecommunications or technology industry.
• Strong communication skills.
• Knowledge of outside plant network architecture including copper and fiber optics.
• Experience in using Google Workspace suite, including tools such as Drive, Gmail, Meet, Docs, Sheets, and Slides.

Responsibilities

• Training, coaching, and counseling direct reports through observing employee quality and safety performance.
• Engaging with employees to manage, evaluate and meet team performance and business metrics.
• Conducting employee performance appraisals and communicating feedback effectively.
• Supporting the installation, maintenance, and construction of network services.
• Evaluating trends in data and identifies the root cause of issues to develop solutions to customer service or network issues.
• Interacting with customers as needed to ensure service satisfaction.
• Managing mandatory training on compliance, safety, systems and general process changes.
• Maintaining and securing administrative records for tracking employee attendance, records of work performed, training completed and other important metrics.
• Resolving grievances and workplace issues to maintain and enhance a positive working environment.
• Traveling required within work geography. May be overnight at times depending on geography size.

Benefits

• medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance and group home & auto insurance.
• a matched 401(k) savings plan
• up to 8 company paid holidays per year
• up to 6 personal days per year
• paid parental leave
• adoption assistance
• tuition assistance
• premium pay such as overtime, shift differential, holiday pay, allowances, etc.
• up to 15 days of vacation per year

What This Job Offers

• Job Type: Full-time
• Career Level: Manager