Field Operations Manager

Serv-U-Success•Cleveland, OH

2d•$55,000 - $66,650

About The Position

The Field Operations Manager (FOM) is a people-focused leader who serves as a trainer, mentor, and coach with primary responsibilities for developing talent and strengthening leadership capability across an assigned POD. This role is accountable for driving individual and team performance through consistent coaching, skill development, and fair, effective corrective action. The Field Operations Manager leads workforce planning and labor strategy to support sustainable growth, while ensuring the consistent execution of Serv-U-Success core processes across all stores. This individual ensures operational standards, sales support, labor efficiency, safety compliance, and customer partnership are applied consistently. The FOM serves as the People Manager and Operational Performance Leader for all Store Managers (SMs), Assistant Store Managers (ASMs), and Store Representatives (SRs) within the POD, ensuring people development and operational excellence advance together.

Requirements

Associate degree or equivalent experience required.
3-8 years of experience in a management role within a service-oriented industry; retail or grocery experience is a plus.
Proven ability to lead and inspire teams in a dynamic and fast-paced environment.
Strong organizational and time management skills, with the ability to handle multiple tasks simultaneously.
Excellent communication skills, both verbal and written, and proficiency with Microsoft Office 365.
A passion for learning and process improvement, with the ability to lead continuous improvement initiatives.

Nice To Haves

Retail Professional Certification in Knowledge, Product, Projects, and Continuous Improvement preferred. Full Retail Professional Certification is required within 90 days of accepting the Field Operations Manager role if not already held.
Meets or Exceeds Expectations in most or all of the following categories â Serv-U Sales Growth %; $Gap % to Meijer; Labor Performance; On-Shelf Availability; Project Completion; Display Compliance

Responsibilities

Lead, mentor, and develop Store Managers, Assistant Store Managers, and other in-store team members.
Foster a work environment that promotes team engagement, job satisfaction, and a high standard of professionalism.
Resolve conflicts and performance issues in partnership with the People Operations team.
Oversee team development plans and monitor progress, ensuring that all team members reach their full potential.
Serve as the primary trainer for Store Managers and other store-level roles, promoting the "Serv-U Way" and core processes.
Develop Assistant Store Managers into future leaders through mentorship and structured training programs.
Act as an ambassador of Serv-Uâs training and certification programs, ensuring all team members have access to growth opportunities.
Mandatory attendance at on-site training and company meetings, up to six or more times per year.
Lead operational excellence by managing day-to-day store activities, including Direct Store Delivery (DSD) and project services.
Ensure that all stores under your supervision serve as both "Showrooms" and "Learning Labs," exemplifying best practices and continuous improvement.
Utilize data and reporting tools (e.g., PowerBI) to monitor store performance, labor utilization, and project completion.
Embrace and promote the use of technology to drive efficiency and operational improvements, using tools such as Microsoft 365, ADP, SubItUp, and LMS365.
Ensure accurate and timely reporting for payroll, scheduling, and project tracking.
Partner with the People Operations team to maintain a safe work environment, investigating incidents and implementing updated safety guidelines as needed.
Ensure compliance with company policies, standard operating procedures, and continuous improvement practices.