Field Operations Manager

Subaru•Camden, NJ

10d•$118,200 - $155,000•Hybrid

About The Position

The Field Operations Manager will work in a consultative fashion with the VP of Field and Distributor Operations and other management team members to develop plans to ensure Subaru of America (SOA) meets its annual vehicle sales target. This role is responsible for communicating clearly and effectively with stakeholders in Regional, Zone, Distributor, District, and retailer sales. The manager will plan and implement the National Training Conference (NTC) each January, which is a multi-day event for hundreds of Subaru employees. This role also serves as the primary liaison between Field and Corporate staff, acting as a trusted point of contact for sales-related questions and information, requiring responsiveness, effective communication skills, and substantial knowledge of Subaru sales. Additionally, the manager will oversee the end-to-end planning and execution of sales and business review meetings, including monthly Executive Management reviews, Executive Management Committee (EMC) presentations, and National Retailer Advisory Board (NRAB) meetings. This includes coordinating cross-functional inputs, developing executive presentations and reporting, and ensuring leadership alignment on business performance, forecasts, priorities, and action plans. The role also manages the District Sales Manager (DSM) Bonus Program, adjusting it as needed to maximize DSM performance within budget. The Field Operations Manager will lead and manage various projects for the Sales Department, such as the Subaru Service Loaner Program (SSLP), contact report system, target system, and other Information Technology (IT) projects. Finally, this position directs, develops, and evaluates Management Associates during their rotations through the Sales Department and hires and manages two interns annually.

Requirements

Bachelor's Degree required
At least 8-10 years required
Strategic thinking and strong analytical skills.
Ability to interact efficiently (including giving presentations, meetings, e-mail, phone) with personnel throughout the organization, including executive staff.
Proactive, self-motivated, and excellent follow-up skills.
Ability to effectively manage several issues at once.
Ability to develop and maintain productive business relationships, even when dealing with negative issues.
Proficient in Microsoft Office Suite (Word, Excel, and PowerPoint).

Responsibilities

Works in a consultative fashion with VP – Field and Distributor Operations and others in management team to develop plans to ensure that Subaru of America (SOA) meets its annual vehicle sales target.
Maintains responsibility for communicating with stakeholders in Regional, Zone, Distributor, District, and retailer sales and ensuring that this communication is clear and understood.
Plans and implements a well-run, educational, and engaging National Training Conference (NTC) each January.
Serves as primary liaison between Field and Corporate staff.
Acts as a trusted point of contact for sales-related questions and information; must be responsive and have effective communication skills as well as substantial knowledge of Subaru sales.
Manages the end-to-end planning and execution of sales and business review meetings, including monthly Executive Management reviews, Executive Management Committee (EMC) presentations, and National Retailer Advisory Board (NRAB) meetings.
Coordinates cross-functional inputs, develops executive presentations and reporting, and ensures that leadership stakeholders are aligned on business performance, forecasts, priorities, and action plans.
Manages the District Sales Manager (DSM) Bonus Program and provides updates to the Field staff.
Adjusts program as needed to ensure maximum DSM performance within budget guidelines.
Leads and manages various projects as needed, e.g., Subaru Service Loaner Program (SSLP), contact report system, target system, and other Information Technology (IT) projects from Sales Department.
Directs, develops, and evaluates Management Associates as they rotate through the Sales Department.
Coordinates estimates and monthly tempo targets and sales calendar.
Serves as SOA’s NRAB liaison.
Hires and manages two (2) interns annually for their one-year term at SOA.