Field Operations Manager

Whizz•New York, NY

17d•$100,000•Onsite

About The Position

We’re looking for a hands-on operations leader to manage store managers and our remote customer support team. You’ll ensure locations run smoothly, stay clean and well-maintained, and deliver consistent customer service. This role requires regular store visits, strong people management, and ownership of store performance and operational standards.

Requirements

Experience managing multiple locations or frontline teams in retail, customer service, hospitality, or similar operations.
Strong people management skills and a track record of maintaining standards and improving performance.
Confidence using KPIs, spreadsheets, and operational systems to guide decisions.
Clear communication, strong customer service judgment, and consistent follow-through.
Willingness to work on-site and travel regularly between locations.

Nice To Haves

Experience managing remote customer support teams is a plus.
Mechanical repair experience is not required.

Responsibilities

Lead store managers and the remote customer support team, setting expectations, coaching employees, and holding teams accountable.
Oversee daily store operations, including staffing, opening and closing, customer flow, and compliance with company procedures.
Inspect locations regularly and resolve issues with cleanliness, organization, maintenance, and equipment.
Ensure store and remote support teams work together effectively on subscriptions, returns, payments, and customer escalations.
Track store performance, customer wait times, and service quality; address gaps and follow through on improvements.
Coordinate with service, inventory, logistics, and IT teams to keep stores ready and resolve operational issues.
Support hiring and training, and ensure new processes are consistently adopted across locations.