Field Operations Manager
About The Position
You will manage the day to day operations of a field crew responsible for maintaining and installing Verizon's Network. You will be actively coaching, motivating and supporting your team’s professional development. You will be leading and guiding a team of union-represented employees promoting outstanding customer service in a safe working environment. You will be managing multiple tasks and prioritizing based upon the ever changing environment and daily service delivery situations. Training, coaching, and counseling direct reports through observing employee quality and safety performance. Engaging with employees to manage, evaluate and meet team performance and business metrics. Conducting employee performance appraisals and communicating feedback effectively. Supporting the installation, maintenance, and construction of network services. Evaluating trends in data and identifies the root cause of issues to develop solutions to customer service or network issues. Interacting with customers as needed to ensure service satisfaction. Managing mandatory training on compliance, safety, systems and general process changes. Maintaining and securing administrative records for tracking employee attendance, records of work performed, training completed and other important metrics. Resolving grievances and workplace issues to maintain and enhance a positive working environment. Traveling required within work geography. May be overnight at times depending on geography size.
Requirements
- Bachelor’s degree or four or more years of work experience.
- Four or more years of relevant experience required, demonstrated through work experience and/or military experience
- Experience in managing and leading cross functional teams.
- Valid driver's license.
- Willingness to travel up to approximately 20% of the time.
- Willingness to work extended hours when necessary, including weekends, holidays, after hours and on call as required for the needs of the business.
Nice To Haves
- A degree
- Experience in the telecommunications or technology industry.
- Strong communication skills.
- Knowledge of outside plant network architecture including copper and fiber optics.
- Strong PC skills (e.g. Microsoft Office Suite, Google Suite, etc.)
- Experience using virtual collaboration tools (i.e. Zoom, Blue Jeans, Slack, MS teams, etc.).
Responsibilities
- Manage the day to day operations of a field crew responsible for maintaining and installing Verizon's Network.
- Actively coaching, motivating and supporting your team’s professional development.
- Leading and guiding a team of union-represented employees promoting outstanding customer service in a safe working environment.
- Managing multiple tasks and prioritizing based upon the ever changing environment and daily service delivery situations.
- Training, coaching, and counseling direct reports through observing employee quality and safety performance.
- Engaging with employees to manage, evaluate and meet team performance and business metrics.
- Conducting employee performance appraisals and communicating feedback effectively.
- Supporting the installation, maintenance, and construction of network services.
- Evaluating trends in data and identifies the root cause of issues to develop solutions to customer service or network issues.
- Interacting with customers as needed to ensure service satisfaction.
- Managing mandatory training on compliance, safety, systems and general process changes.
- Maintaining and securing administrative records for tracking employee attendance, records of work performed, training completed and other important metrics.
- Resolving grievances and workplace issues to maintain and enhance a positive working environment.
- Traveling required within work geography.
Benefits
- health and wellness benefit options including: medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance and group home & auto insurance
- matched 401(k) savings plan
- up to 8 company paid holidays per year and up to 6 personal days per year
- paid parental leave
- adoption assistance and tuition assistance
- incentives
- premium pay such as overtime, shift differential, holiday pay, allowances, etc.
- Newly hired employees receive up to 15 days of vacation per year, which grows with additional service.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
