Field Operations Manager

ADC LTD NM•Albuquerque, NM

1d•Hybrid

About The Position

The Field Operations Manager is responsible for field support processes, credentialed resources, contractor onboarding and offboarding, and oversight of the Clearance Department for ADC. A successful Field Operations Manager must follow ADC LTD NM policies and procedures and meet the expectations outlined in this role. This position is responsible for the oversight and management of Clearance and Credential Generalists and maintaining a positive work environment. The supervisor is responsible for managing employee workflow, training new hires, managing team’s schedules, reporting to HR and senior management, evaluating performance and providing feedback, identifying and applying career advancement opportunities to the entire team, and helping to resolve issues and disputes in accordance with ADC LTD NM policies and procedures. The supervisor is also responsible for implementing and upholding ADC’s Equal Employment Opportunity and Affirmative Action Plan policies.

Requirements

Proven leadership/mentorship skills.
Ability to maintain a high level of professional demeanor.
Extensive experience with Microsoft Excel and computer databases.
Proficiency in common workplace hardware and software.
Excellent organization and prioritization skills.
Strong analytical skills and detailed-oriented.
Strong verbal and written communication skills.
Highly technical writing, proofreading, and editing skills.
Strong customer service and interpersonal skills.
Extensive knowledge of ADC LTD NM contracts and contractual requirements.
Thorough understanding of investigative standards, including the investigative tiers, issue resolution and adjudication.
Thorough understanding of ADC LTD NM investigative process and procedures.
Familiarity with federal and ADC LTD NM security standards.
Must live within commuting distance of and be readily available to work out of the ADC LTD NM corporate headquarters in Albuquerque, New Mexico.
Candidates may be required to be submitted for and receive an interim clearance before a job offer is no longer contingent and the candidate is hired.
Employment is contingent upon the successful results of a background check and drug screen.
Must be able to obtain an interim clearance and/or appropriate agency approvals.
Upon receipt of Top Secret clearance, must be able to maintain active Top Secret clearance and all agency approvals required of their position.

Nice To Haves

Some minimal travel may be required.

Responsibilities

Oversee processes, systems and personnel to maintain full production, timeliness, and quality for Contractor Investigative Technicians and Contractor Investigators.
Monitor field development to ensure the level of field support is appropriate to casework volume trends nationwide.
Identify areas of deficiency to propose and implement solutions.
Assist with expansion to include contractor investigative technicians and employee and contractor investigators.
Improve and expand regionalized approaches to field resource allocation.
Query and analyze data to deliver periodic reports to ADC upper management based on contractual requirements and special customer requests.
Conduct process spot checks and report the results to their supervisor.
Request contractor training with the assistance of the PSID Quality Operations Manager and ADC LTD NM Training Department.
Maintain appropriate staffing levels within the team with assistance from their supervisor.
Propose new policies and policy changes.
Assist with projects and process improvement at the direction of their supervisor.
Coordinate with PSID, Training, Clearance, and ADC LTD NM personnel as necessary.
Conduct audits of credentialing and clearance compliance to ensure ADC is meeting all requirements mandated in the statements of work for the contracts held by ADC.
Responsible for the overall credentialing, contract investigator processing, clearance compliance and credential/clearance reporting for the company.
Responsible for contract investigators and contract technical recruitment based off the needs of the company.
Responsible for final determination on contract investigator removal.
Perform all other duties as assigned.