Field Operations Manager - Autonomous Robots

The DM Burr Group•Flint, MI

18h•Onsite

About The Position

We are seeking a highly skilled and motivated Field Operations Manager – Automation to oversee and support the deployment, performance, and continuous improvement of our autonomous robotic cleaning systems. This role combines hands-on technical responsibilities with operational leadership, ensuring efficient deployments, high equipment uptime, and consistent service delivery across all client locations. The ideal candidate will have a strong technical background, leadership capability, and a proactive approach to process development and problem-solving.

Requirements

Proven experience in servicing and maintaining robotic or automated equipment
Strong problem-solving and analytical abilities
Excellent communication and customer service skills
Ability to work independently while supporting team operations
Proficiency with remote monitoring systems, mobile applications, and tracking tools
Strong organizational and time management skills
Ability to lift and move equipment weighing up to 50 lbs
Willingness to travel to client sites as needed

Nice To Haves

Associate degree preferred (or equivalent experience)
Experience in field operations, process improvement, or team support roles preferred

Responsibilities

Lead and participate in the setup, configuration, and deployment of robotic equipment at client locations
Develop and standardize deployment processes to ensure consistency and efficiency
Create and maintain deployment documentation for both internal teams and customers
Perform routine maintenance and repairs on robotic equipment
Diagnose and resolve mechanical, electrical, and software-related issues
Ensure minimal downtime through proactive service and rapid issue resolution
Utilize remote access tools and mobile applications for monitoring and troubleshooting
Develop and manage preventative maintenance programs, including quarterly maintenance cycles
Maintain tracking systems for repairs, maintenance, and equipment performance
Monitor equipment uptime and reliability across all deployed units
Identify inefficiencies in field operations and implement scalable solutions
Develop and maintain systems for tracking deployments, repairs, and maintenance
Improve workflow effectiveness to increase productivity and consistency
Support the development of operational best practices
Serve as the primary escalation point for complex technical issues
Provide guidance and support to field technicians
Assist in training and onboarding of new team members
Ensure consistency in troubleshooting and repair standards
Provide day-to-day support and direction to field technicians
Coordinates workloads and priorities across the team
Promote accountability, communication, and consistency within field operations
Act as a primary point of contact between customers and Cleanbotics for technical and operational matters
Provide training and ongoing support to customers on equipment use and maintenance
Address customer inquiries and concerns in a timely and professional manner
Maintain detailed records of deployments, maintenance, and repair activities
Track key performance metrics such as uptime, service response time, and deployment success
Provide updates and operational insights to leadership as needed
Stay current on advancements in robotic cleaning technology
Recommend improvements to equipment, processes, and service delivery
Contribute to the long-term scalability and efficiency of operations