Field Operations Intern

Pilot Company•Knoxville, TN

4d•Hybrid

About The Position

Pilot Company is seeking ambitious and driven students for its Field Leadership Academy Internship Program for Summer 2027. This 10-week rotational internship is designed for students interested in retail operations and store leadership, offering hands-on exposure to Pilot's retail operations, mentorship from leaders, and a clear pathway to future full-time leadership opportunities. The program aims to develop future leaders who can create exceptional guest experiences, build strong teams, and deliver operational excellence, guided by Pilot's core virtues: Driven, Reliable, Authentic, and Welcoming.

Requirements

Currently pursuing a bachelor's degree with an expected graduation date within 6 to 12 months following the internship.
Strong interest in retail operations, hospitality, business management, or leadership development.
Desire to pursue a long-term career in store or field leadership.
Demonstrated leadership experience through work, student organizations, athletics, volunteer activities, or other experiences.
Strong communication and interpersonal skills with the ability to build relationships across all levels of the organization.
Adaptability, initiative, and a willingness to learn in a fast-paced operational environment.
Ability to travel within assigned host markets during the internship program.

Responsibilities

Participate in a structured 10-week rotational leadership experience across key areas of Pilot's operations.
Gain hands-on experience supporting daily store operations, team leadership, guest service, and operational execution.
Shadow and learn from store, regional, and divisional leaders to better understand Pilot's leadership culture and business strategy.
Explore cross-functional areas including store operations, food operations, Human Resources, and field support functions.
Complete a capstone project that showcases your learning and provides recommendations to support business objectives.
Build relationships with leaders and mentors who will support your professional growth throughout the internship and beyond.
Create an individualized career development and conversion plan focused on future leadership opportunities within Pilot Company.