Field Operations Consultant

Driven Brands Inc.

12d•Remote

About The Position

The Field Operations Consultant provides world-class support to Franchisees and Center Managers and effective coaching to meet or exceed Sales, Car Count, and Customer Experience metrics. Be a subject matter experience on the Meineke Model to improve franchisee performance and profitability, while protecting Meineike’s brand image, service, and quality standards.

Requirements

7 years Automotive experience in sales, service, or operations
Strong analytical, communication, and presentation skills
Ability to influence and implement positive change to drive the best result for the company
Knowledge and understanding of point of sales systems and other software solutions.
Understanding and ability to use Microsoft office suite, Smartsheet, and Google docs is preferred.

Nice To Haves

2 years of multiunit management experience a plus

Responsibilities

Achieves position Goals, timelines, and KPI metrics through coaching all franchisees in a geographic territory: Center support through in-center visits and virtual coaching sessions with a focus on multi-unit franchisees (owning 5+ locations)
Conduct market meetings and peer- to peer focus groups to deliver training on company initiatives that impact performance and increase engagement
Utilize observations and data driven insights to provide directional coaching to improve sales, production, quality, and customer experience improvements
Utilize available reports and tools to improve gross profit, reduce expenses, and maximize EBITDA to improve franchisee profitability.
Document all activity in FranConnect, including but not limited to additional Meineke Operations tracking, Center Visit, and Virtual Coaching Forms within 48 hours of all franchisee contact occurrences.
Interfaces with all support departments to ensure timely and accurate responses to franchisees needs and questions that ensures franchisee satisfaction
Focus on strategic and tactical processes to improve the center’s customer experience through measurable systems.
Provides oversight to ensure franchisee compliance to brand obligations for quality, image and service and escalates as needed.
Complete annual certification, visits and action plans, to achieve system- wide benchmarks, determined annually
Attend Meineke Annual Convention and drive franchisee attendance to the event, participate in Meineke Operations & Training meetings and any other corporate organized events as needed.
Effectively demonstrating, coaching, observing, evaluating, analyzing and training all aspects of the Meineke Operating system through coaching methodology.
Building trust through respectful communication and dedication, to gain a positive coaching relationship with franchisees and key Managers.
Creation, use and delivery of appropriate communication and technologies (via video, PowerPoint, excel, webinar, L&D platform, BI tools, etc.) to maximize communication with franchisees and employees with respect to operations plans, strategies, projects, tools and technologies.
Communicate and implement new/current company initiatives.
Responsible for ensuring the timely, and accurate reporting for the territory
Understand and deliver the obligations within the franchise agreement.