Field Operations Associate II (Bilingual) - Saint Laurent, QC

Grainger Businesses•Montreal, QC

6d•CA$26 - CA$36•Hybrid

About The Position

W.W. Grainger, Inc. is a leading broad line distributor with operations primarily in North America and Japan. At Grainger, We Keep the World Working® by serving more than 4.6 million customers worldwide with maintenance, repair and operating (MRO) products and value-added solutions delivered through innovative technology and deep customer expertise. Known for its commitment to service and purpose-driven culture, the Company reported 2025 revenue of $17.9 billion. This role involves servicing multiple customer locations on a designated route, managing inventory, resolving customer issues, and performing non-route based activities such as machine break/fix and data collection. The position also contributes to account growth by identifying additional product needs and executing onsite service components of account strategy.

Requirements

High School Diploma/GED
3+ years experience in customer service/selling (i.e., Retail / telephone / warehouse) environment.
Bilingualism (English and French) is a requirement.
Must be comfortable on daily use of technology.
Ability to effectively collaborate with tact and diplomacy with internal and external customers and cross-functional partners.
Demonstrated ability to apply strong judgment, independent problem-solving skills, and understanding of Grainger’s Core Value Proposition.
Handle various technical and operational issues.
Operate in a rapidly changing environment.
Excellent verbal and written communication skills.
Background checks and drug screening may be required.
May be required to use a personal vehicle for transportation with valid insurance which meets Grainger’s standards.
May be required to submit to customer alcohol and drug screening procedures.
May be required to adhere to safety requirements in accordance with applicable health and safety legislation, as it relates to wearing personal protective equipment (PPE) on certain customer sites.

Nice To Haves

Self-motivated, with high energy and dedication to customer service and sales growth.

Responsibilities

Receive and stock purchased product in designated customer locations.
Ensure proper product stocking levels at customer locations by scanning orders as inventory is depleted.
Oversee customer inventory locations by ensuring proper labeling and quantities on hand are accurate.
Resolve customer problems promptly and accurately in a manner that will retain and promote customer loyalty in accordance with Grainger policy and procedure.
Comply with the safety and inspection requirements of both Grainger and the facility where the service is being provided.
Achieve key performance indicators (KPI’s) for the position.
Perform machine break/ fix activities for different machines at the customer's site.
Implement territory work relating to planning and execution of customer inventory projects.
Perform data collection (related to inventory information) at customer sites. Ensure accurate information is collected to help direct the KeepStock implementation process.
Assist customers with staging, labeling, and organizing product at a customer site.
Complete product relocation and discontinuation process.
Help generate new orders by engaging with customer to identify additional product needs (e.g., seeks and captures “spot buy” opportunities while on site, looks for additional opportunities to add items to program).
Execute onsite service component of account strategy as defined by cross-functional business partners.
Work with sales partners to improve customer experience and increase business.