Field Operations Associate II

Grainger Businesses • Saskatoon, SK

9d • CA$22 - CA$30 • Hybrid

About The Position

As a leading industrial distributor with operations primarily in North America, Japan and the United Kingdom, We Keep The World Working® by serving more than 4.5 million customers worldwide with products delivered through innovative technology and deep customer relationships. We’re dedicated to providing value for customers, fostering an engaging culture for team members and driving strong financial results. Our welcoming workplace enables you to learn, grow and make a difference by keeping businesses running and their people safe. As a Great Place to Work-Certified™ company, we’re looking for passionate people to join our team as we continue leading the industry over our next 100 years.

Requirements

• High school diploma and 1-3 years’ experience in customer service/selling (i.e., Retail / telephone / warehouse) environment.
• Self-motivated, with high energy and dedication to customer service and sales growth.
• Must be comfortable on daily use of technology.
• Ability to effectively collaborate with tact and diplomacy with internal and external customers and cross-functional partners.
• Demonstrated ability to apply strong judgment, independent problem-solving skills, and understanding of the company’s Core Value Proposition.
• Handle various technical and operational issues.
• Operate in a rapidly changing environment.
• Excellent verbal and written communication skills.
• Background checks and drug screening may be required (as warranted by Company or customer requirements in working on-site and/or operating equipment).
• Must possess and maintain a valid driver’s license in province of residence.
• May be required to use a personal vehicle for transportation with valid insurance which meets the company’s standards.
• This role may require you to attend customers’ sites and adhere to safety requirements in accordance with applicable health and safety legislation, as it relates to wearing personal protective equipment (PPE) on certain customer sites. This may include: a hard hat; steel-toed safety boots, clean shaven or trimmed moustache/beard in order to wear a close-fitted N95 mask or other required PPE.
• Some customers may have alcohol and drug screening policies for on-site contractors and vendors. You may be required to submit to such customer screening procedures as and when requested as a condition of being permitted on such sites.

Responsibilities

• Services multiple customer locations on a designated route by receiving and stocking purchased product, ensuring proper product stocking levels by scanning orders as inventory is depleted, and overseeing customer inventory locations by ensuring proper labeling and accurate quantities on hand.
• Resolves customer problems promptly and accurately in a manner that will retain and promote customer loyalty in accordance with company policy and procedure.
• Complies with the safety and inspection requirements of both the company and the facility where the service is being provided.
• Meets defined KPIs for the position.
• Performs machine break/fix activities for different machines at the customer's site.
• Implements territory work relating to planning and execution of customer inventory projects.
• Performs data collection (related to inventory information) at customer sites to ensure accurate information is collected to help direct the KeepStock implementation process.
• Assists customers with staging, labeling, and organizing product at a customer site.
• Completes product relocation and discontinuation process.
• Travel required.
• Helps generate new orders by engaging with customers to identify additional product needs (e.g., seeks and captures “spot buy” opportunities while on site, looks for additional opportunities to add items to program).
• Executes onsite service component of account strategy as defined by cross-functional business partners.
• Works with sales partners to improve customer experience and increase business.

Benefits

• Medical, dental, vision and prescription drug coverage
• Paid time off (PTO) and up to 12 company holidays per year (dependent on home province)
• Life insurance coverage, including spousal and dependent life insurance.
• Employee Family Assistance Program to help team members with physical, emotional, mental, financial and other concerns
• Registered Retirement Savings Plan & Defined Contribution Pension Plan to help you save for your financial future
• Educational & Professional Membership Fee Assistance program
• Employee discounts, team member perks and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED