Field Operations Analyst

Vail Resorts•Stowe, VT

11d•$58,462 - $79,294•Onsite

About The Position

A skilled IT support technician who delivers friendly, solution‑focused assistance while maintaining enterprise network and hardware systems. This role leads small projects, supports cross‑functional teams, coaches new technicians, and ensures accurate documentation and asset management. Success requires strong communication, a positive attitude, and a commitment to continuous learning—along with the flexibility to work seasonal schedules and perform occasional physical tasks.

Requirements

Positive, enthusiastic, and friendly.
Solution-oriented with desire to learn new skills.
In-depth knowledge of the support needs within an enterprise environment, with a focus on network systems.
Able to facilitate communication across multiple stakeholders.
Ability to lead cross-functional teams, manage deadlines, and track against project milestones.
Ability to sit and stand for long periods of time.
Some physical lifting required with assistance if needed.
Able to work a schedule that includes weekends and holidays during in-season months.
High School Diploma or equivalent.
Valid US driver’s license.

Nice To Haves

Some college and certifications preferred.

Responsibilities

Maintain a positive attitude while solving IT challenges, enjoying the benefits of working for a ski company and having fun in a manner that encourages coworkers to do the same.
Lead and execute small projects, collaborating with team members across the enterprise.
Receive training to provide advanced support in network systems and all aspects of IT.
Coach new technicians and aid in developing standards for technology support.
Demonstrate ownership of enterprise technology environment by maintaining asset inventory, conducting preventative maintenance, and ensuring accuracy of documentation.
Apply standard principles, concepts, and techniques toward the identification and resolution of user and hardware problems.
Strive for continual improvement and growth by actively participating in company and IT-specific training.
Suggest and support implementation of new ideas for improving user support and the guest experience.

Benefits

Free passes for employees
Employee discounted lift tickets for friends and family
Free ski lessons
Employee discounts on lodging, food, gear, and mountain shuttles
RSP Options (after 12 months or 2000 cumulative hours of service)
Employee Assistance Program
Excellent training and professional development
Referral Program
Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
Free ski passes for dependents
Critical Illness and Accident plans