Field Operation Manager

Retro Fitness Corporate•Paramus, NJ

16d•Hybrid

About The Position

At Retro Fitness, we believe in the timeless power of exercise, health, and fitness to enrich people's lives. For over 16 years we have been delivering a great member experience by offering world-class equipment, group classes, a Zen Den for relaxation and recovery, as well as on-app seasons and episodes of our popular shows like Retro Fitness Kitchen, Retro Fitness Nutrition, At-Home Workouts, Cobra Cycle Classes, Mental Health, and more. Join us and become a part of a team driven by values that put customers first while helping people live their healthiest lives. Reporting to the Senior Vice President of Operations, the Field Operations Manager works in conjunction with franchisees, their teams, and Franchise Business Coaches to drive revenue and profitability through hands-on coaching and development. The Field Operations Manager will have oversea personal working relationships with Franchisees while remaining committed to the Retro Fitness brand objectives.

Requirements

3-5 years as a General Manager or supervisor in the Fitness Industry is required.
Working understanding of DataTrak and Club OS preferred.
1-2 years of experience as a sales leader, trainer, or coach.
Ability to guide Franchise personnel in all facets of Health Club operations including new member growth, member services, profit center revenue generation, cost controls, marketing, purchasing, and people development.
Travel required 90% between locations supporting franchisees.
Successful at Recognizing and sharing best practices, standards of excellence, procedures, and ideas while staying within Franchise brand and vendor guidelines.
Strong communication skills.
Ability to quickly learn and utilize existing tools for developing financial reports and identify and address trends and issues.

Nice To Haves

Working understanding of DataTrak and Club OS preferred.

Responsibilities

Drive revenue and profitability through hands-on coaching and development.
Oversee personal working relationships with Franchisees while remaining committed to the Retro Fitness brand objectives.
Guide Franchise personnel in all facets of Health Club operations including new member growth, member services, profit center revenue generation, cost controls, marketing, purchasing, and people development.
Recognize and share best practices, standards of excellence, procedures, and ideas while staying within Franchise brand and vendor guidelines.
Quickly learn and utilize existing tools for developing financial reports and identify and address trends and issues.