Field Office Technician

ASM Research • Remote,

145d • Onsite

About The Position

The Field Office Technician provides on‑site technical support at field locations, performing wellness checks and resolving incidents involving user devices, conference technologies, and local network components in a federal IT environment. This role acts as the hands‑on extension of remote service desks and engineering teams, executing hardware replacements, configuration changes, and environmental checks that cannot be completed remotely. The Field Office Technician documents all work in ticketing and asset systems and works directly with local staff to minimize downtime and maintain a consistent user experience across mission‑critical field offices.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent relevant work experience.
• Minimum of 4 years of experience in IT and/or field or end‑user support roles, including hands‑on desktop support or IT field service work.
• Strong technical knowledge of hardware, software, and basic network troubleshooting, including experience with IT equipment setup, configuration, and maintenance.
• Proficiency with remote support tools and ticketing systems, with demonstrated ability to document actions and resolutions clearly.
• Strong problem‑solving, analytical, communication, and interpersonal skills, with the ability to manage multiple tasks and work independently in the field.
• Ability to obtain and maintain a SECRET‑level background investigation and U.S. citizenship as required by the client.
• Willingness to travel to field locations as needed to support mission requirements.

Nice To Haves

• Relevant industry certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator.
• Experience supporting multi‑site enterprises where travel, schedule flexibility, and coordination with multiple stakeholders are routine.
• Exposure to basic cabling, rack‑and‑stack activities, and safe handling of equipment during deployment, relocation, or decommissioning.
• Familiarity with federal agency IT environments, end‑user computing standards, and associated operational policies.

Responsibilities

• Perform on‑site diagnosis and resolution of endpoint issues, including workstations, peripherals, and basic network connectivity problems, using standard tools and methods.
• Execute structured wellness checks using checklists and runbooks to validate device health, patch status, conference room equipment readiness, and basic infrastructure availability at field locations.
• Coordinate with remote support teams to conduct guided troubleshooting, firmware updates, and configuration changes on network and server equipment located at field sites.
• Use IT service management and asset management tools to receive assignments, record actions taken, update inventories, and close tickets with clear, user‑friendly resolutions.
• Work independently in varied environments while adhering to local security procedures and providing clear explanations and status updates to non‑technical users.
• Support field‑based deployment and decommissioning activities, including basic cabling, rack‑and‑stack work, and safe handling and disposition of IT equipment.
• Conduct network and conference room equipment checks to ensure readiness for operations and alignment with agency IT policies and standards.
• Assist on‑site personnel with IT issue ticketing and escalation, helping to maintain consistent service levels across geographically dispersed offices.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level