Field Network Technician (Business Connectivity Specialist)

Bold Business

40d • Onsite

About The Position

We are seeking a Field Network Technician who combines advanced logical networking knowledge with hands-on field expertise. While your background may be in Cisco, Juniper, or Meraki environments, this role focuses on the "First Mile" of business connectivity. You will be the frontline expert responsible for ensuring enterprise and small-business clients stay connected via Ethernet-over-Copper, Coax, or Fiber Optics. We need a professional who understands the "Why" behind the network (routing protocols, IP assignments, and latency) just as well as the "How" (physical cabling, ONT placement, and signal levels).

Requirements

• Foundational knowledge equal to that of a CCNA, CCNP, or CCIE (actual certifications not required).
• Understanding of routing, switching, and the TCP/IP stack.
• Deep understanding of Ethernet standards and Fiber Optic technology (GPON, Active Ethernet).
• Experience (or the aptitude to quickly master) fusion splicers, signal level meters, TDRs, and network testers (e.g., NetAlly, VIAVI).
• Experience with enterprise-grade hardware (Cisco, Juniper, Adtran, Ciena) to communicate effectively with client IT Managers.
• Ability to act as a technical consultant to business owners and IT Managers.
• Ability to isolate variables in a complex environment to find the root cause quickly.
• Ability to lift up to 50 lbs, climb ladders, and work in confined spaces (server closets/crawl spaces).
• Must possess a valid driver’s license and a clean driving record.

Nice To Haves

• Active or expired CCNA/CCNP is highly preferred to demonstrate your technical baseline.

Responsibilities

• Investigate and resolve service outages or performance degradation at the client’s place of business using a methodical Layer 1–3 troubleshooting approach.
• Repair or replace damaged cabling (Cat5e/6 or Fiber) and connectors. Perform fiber splicing and use OTDR/Light Meters to verify signal integrity.
• Install, re-configure, and troubleshoot Customer Premise Equipment (CPE), including Managed Routers, Network Interface Devices (NID), and Optical Network Terminals (ONT).
• Interface with the NOC to verify VLAN tagging, IP assignments (Static/Dynamic), and routing protocols to ensure end-to-end connectivity.
• Navigate business environments (server rooms, IDF/MDF closets, drop ceilings) to extend demarcations or optimize equipment placement.
• Conduct comprehensive speed tests and latency benchmarks to ensure the circuit meets Service Level Agreements (SLAs).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees