Field Network Operations Engineer - Washington D.C.
About The Position
We are seeking a Field Network Operations Engineer who is passionate about networking and is eager to tackle challenging technical issues across unique, independent environments. In this senior role, you will lead on-site network buildouts throughout the US, perform advanced network analyses and support challenging customer issues. You will be a key contributor to our mission of providing "Cybersecurity by Design," ensuring our clients' infrastructures are secure, efficient, and tailored to their needs. This full-time hybrid role offers remote work flexibility with Washington, D.C., as a home base, with routine travel within the Bay Area and throughout the US (estimated up to 50% travel) as required for client projects, along with participation in a rotation focusing on network operations, project management, and remote network support during non-travel periods.
Requirements
- Requires residence in the Los Angeles area
- Minimum of 5 years’ experience configuring and maintaining network hardware with a strong emphasis on Ruckus, alongside Palo Alto Networks, Juniper, Cisco, Aruba, or Meraki.
- This must include at least 3 years leading LAN, WAN, and WLAN architecture and physical installation, as well as practical experience integrating network security measures, ideally within an MSSP or MSP environment.
- Advanced understanding of Wi-Fi / wireless networking technologies, protocols, and RF design principles, including predictive and physical site survey operations/ processes/tools (Homina, Ekahau), radio optimization, and channel planning.
- Deep expertise with various technologies, including networking hardware, tools, and software.
- Ability to independently investigate, diagnose, and solve novel problems with minimal guidance.
- Strong analytical skills with a track record of efficiently resolving complex, critical infrastructure and routing/switching issues under pressure.
- Exceptional communication skills with experience in client-facing roles, capable of explaining technical concepts to non-technical audiences.
- Ability to adapt to rapidly changing environments, travel requirements, and participation in on-call rotations.
- Ability to lift and install IT equipment (up to 50 lbs), climb ladders for wireless access point installation, and work in varying indoor/outdoor physical environments.
Nice To Haves
- Bachelor's or Master's degree in Networking, Cybersecurity, Computer Science or a related field.
- Certifications such as the Network+, CCNP, CCIE, CISSP.
- Proficiency in scripting languages like Python or PowerShell for automation.
Responsibilities
- Configure, install, and maintain network hardware and software, including routers, switches, firewalls and wireless access points at unique locations throughout the US.
- On-site implementation / rack & stack, connection of network hardware in both indoor and outdoor conditions.
- Participate in the design, planning, and implementation of network infrastructure projects, including LAN, WAN, WLAN, and data center networks.
- Act as a project lead / key stakeholder for network deployments, while delivering timely and detailed status reports to all project stakeholders.
- Monitor network performance, identify bottlenecks, and implement solutions to optimize network efficiency and availability.
- Implement and manage network security solutions such as firewalls, VPNs, intrusion detection and prevention systems, SIEM tools, endpoint protection, vulnerability management, and data loss prevention to safeguard client networks.
- Lead the resolution of the most complex technical issues involving hardwired and wireless network problems, ISP & WAN connectivity, and security incidents.
- Coordinate and lead incident response efforts for critical security events, working closely with clients and internal teams.
- Serve as a trusted advisor to clients, providing strategic recommendations on cybersecurity best practices and infrastructure improvements.
- Produce comprehensive reports on security incidents, threat analyses, and recommendations for clients and internal stakeholders.
- Mentor and guide Tier 1 and Tier 2 technicians, fostering professional growth and knowledge sharing within the team.
- Lead initiatives to enhance our security processes, tools, and methodologies.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
