Field Membership Specialist
About The Position
BJ’s Wholesale Club is seeking a Field Membership Specialist to support and drive membership efforts and results for an assigned region/clubs. This role involves dedicated time with operational leadership to influence optimum member experience and membership performance. The Specialist will identify areas of opportunity, coordinate visits, and reinforce membership policies and procedures to ensure compliance with company standards. The position requires strong leadership capabilities, including driving team member engagement, managing cross-functional teams, training and coaching, and delivering against strategic initiatives. Proficiency in Microsoft Office Suite and a commitment to outstanding member service are essential. Travel and overnight stays are required.
Requirements
- Demonstrate leadership capabilities, including driving team member engagement, managing/supervising cross-functional teams, training and coaching team members, and driving and communicating results.
- Able to own and deliver against strategic initiatives and objectives.
- Experience gathering and analyzing data to guide decision making and improve performance.
- Proficient in Microsoft Office Suite; including Excel, Word and Power Point.
- Committed to driving outstanding service to all Members.
- Open availability required.
Nice To Haves
- Previous loyalty, retail sales and/or training experience preferred.
- Multi-unit experience a plus.
Responsibilities
- Deliver dedicated, targeted, and expert membership support for assigned region/clubs.
- Launch and guide in-club implementation of company Membership priorities and initiatives, including acquisition, retention, loyalty, and experience.
- Support the RDO in the everyday focus, communication, and drive for membership priorities and initiatives.
- Guide and prioritize support for the execution of standard membership programs through the FEM & CM.
- Pivot when required to meet the needs of the business.
- Champion optimum Membership Experience and drive MSAT/VOM results.
- Direct, track, measure, coach, and drive memberships metrics at club/regional level to deliver on performance expectations.
- Share ownership and accountability with operations for regional membership results.
- Deliver clear, concise, and consistent communication on key Membership topics (i.e., results, promotions, etc.) at every level.
- Provide club leadership and teams education, training, and coaching for optimum membership performance, growth, and member experience.
- Serve as a resource in the identification and selection of talent for the FEM role.
- Leverage reporting tools to assess strengths and opportunities, to measure, monitor, and target efforts to expectations.
- Continually assess execution and results, implementing plans for improvement as needed.
- Perform special projects as assigned, including new club support and stretch assignments.
- Travel and overnight stays required.
- Perform other duties as assigned.
Benefits
- Weekly Pay
- Free BJ’s Memberships
- Generous Paid Time Off (vacation, personal, sick days, holidays, bereavement, and jury duty leave)
- Flexible and Affordable Health Benefits (three medical plans, optional dental, vision, Health Savings Account (HSA), and flexible spending account options)
- 401(k) Retirement Savings Plan with company match
- Employee Stock Purchase Plan with a 15% discount
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
