Field Mechanic
About The Position
Field Mechanic is a Service position at Tennant Company, a global leader in the cleaning equipment industry. This role involves maintaining, troubleshooting, and repairing battery, engine-powered, and robotic Tennant products at customer facilities. The Field Mechanic will diagnose equipment issues, perform preventative maintenance, and resolve complex problems related to mechanical, electrical, hydraulic systems, and combustion engines. The position requires owning a territory, planning daily schedules, communicating with customers about service expectations and billing, and maintaining accurate records. Collaboration with internal teams such as sales, customer service, and technical assistance is also a key aspect of the role.
Requirements
- High school diploma or equivalent
- Valid driver's license plus meet Tennant Company driving policy requirements
- Minimum of 3 years of experience troubleshooting and repairing combustion engines (LP, Diesel, or Gas)
- Minimum of 3 years of experience troubleshooting and repairing mechanical and electrical systems
- Minimum of 3 years of experience using hand and power shop tools, equipment, and diagnostic devices
- Minimum of 3 years of experience using a personal computer, MS Office Suite, and email
Nice To Haves
- Vocational schooling in automotive/diesel/electrical
- Previous experience and knowledge working on Mobile Equipment (Forklifts, Heavy Equipment, etc.)
- Previous experience working directly with customers
Responsibilities
- Perform preventative maintenance on customer-owned Tennant products and similar competitor models.
- Troubleshoot and repair mechanical, electrical, hydraulic systems, and combustion engine problems.
- Plan daily schedule, including contacting customers to schedule service activities.
- Communicate with customers regarding service expectations, timeline estimates, billing, and future service needs.
- Create and maintain records of all service activities and business reporting documentation.
- Ensure cleanliness and organization of all Tennant Company property, including the company vehicle, tools, parts, inventory, and equipment.
- Follow all safety protocols and utilize proper PPE.
- Collaborate with internal partners such as sales, customer service, technical assistance, field service support, and other technicians.
Benefits
- Competitive Salary
- Performance-based incentives structure
- Excellent benefits package (eligible on 1st day of employment)
- Company Service Vehicle
- Cell phone and Tablet
- Uniforms
- Specialty Tools
- Comprehensive training program including ride-along, virtual and factory-based training
- Multiple medical plan options
- 401(k) with a 100% match up to 6%
- Paid vacation time
- Up to 8 paid company holidays and 3 personal holidays per year
- Dental and vision coverage
- Wellness rewards
- Robust family support programs
- Company-paid disability and life insurance
- Full Employee Assistance Program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
