Field Manager

Via•Sacramento, CA

1d•$65,000 - $75,000•Onsite

About The Position

Via is hiring a Field Manager for its Operations team to lead daily onsite operations and help ensure reliable, safe, and accessible transportation services. This is a high-ownership, hands-on role involving real-time operational decisions, driver support, and ongoing improvements to rider and driver experiences. The position is based in Sacramento and requires onsite work 4–5 days per week.

Requirements

Operational experience, with a background in people management, logistics, customer service, or process-oriented work.
Strong relationship-building, communication, and follow-through skills with drivers, riders, teammates, and city partners.
Hands-on, proactive approach and willingness to work in the field and solve problems where they occur.
Ability to address tactical issues while considering long-term solutions.
Motivation to expand access to transportation and improve how communities move.
Based in Sacramento and ready to work onsite 4–5 days per week.

Responsibilities

Run daily onsite service operations to provide safe, reliable, and accessible transportation.
Make real-time decisions about fleet, driver supply, compliance, rider needs, and unexpected issues.
Guide and support drivers, build relationships, address concerns, and ensure they are equipped to deliver great service.
Translate rider and community feedback into operational improvements by identifying patterns and collaborating with internal teams.
Use data and technology to assess service performance, diagnose problems, and implement solutions that improve efficiency and rider experience.
Coordinate between city partners, drivers, and Via central teams to help achieve community goals.