Field Manager-Williston, ND

Current Opening•Williston, ND

7d•Onsite

About The Position

The Field Manager is responsible for developing, maintaining, and strengthening relationships with assigned customers while serving as a primary point of contact between the customer and Expanse Electrical. This position is responsible for understanding customer needs, monitoring account performance, coordinating Operations and field leadership to ensure customer expectations are met, identifying opportunities for additional services, and supporting the continued growth and retention of assigned accounts. In addition to account responsibilities, the Field Manager directly leads a team of frontline electricians—typically 6 to 12 direct reports—and is responsible for interviewing, hiring, training, developing, evaluating, and retaining that team. Growing and developing our own electricians is a core expectation of this role. This position must remain available and responsive to both customers and employees at all times. The Field Manager works closely with customers, Project Management, Superintendents, field leadership, Procurement, Accounting, and company management to ensure services are delivered safely, efficiently, and according to customer expectations. The successful candidate will possess strong customer relationship management skills and a working knowledge of electrical services, oilfield operations, and industrial environments.

Requirements

North Dakota Journeyman License required, North Dakota Masters preferred.
3+ years of account management, project management, sales, customer service, or related experience within the electrical, industrial, or oilfield service industry preferred.
Experience in Oil Field Services strongly preferred.
Experience with electrical service sales preferred.
Knowledge of electrical construction and maintenance services.
Experience working directly with industrial or oil & gas customers.
Strong customer relationship-management skills.
Demonstrated ability to identify customer needs and business opportunities.
Strong verbal and written communication skills.
Strong organizational, follow-up, and problem-solving skills.
Ability to manage multiple customer priorities simultaneously.
Prior supervisory or leadership experience directly managing electricians, tradespeople, or field crews strongly preferred.
Demonstrated ability to train, develop, mentor, and evaluate employees.
Must possess a valid driver's license, must be at least 21 years of age.
Must maintain a satisfactory driving record to safely operate company vehicles.

Nice To Haves

Associate or Bachelor's degree in Business, Construction Management, Electrical Technology, Marketing, or a related field preferred.
Equivalent combination of relevant education and industry experience may be considered.

Responsibilities

Serve as a primary point of contact for assigned customer accounts.
Develop and maintain strong, professional relationships with customer representatives at field, operational, and corporate levels.
Maintain regular communication with customers regarding service needs, project activity, performance, and upcoming work.
Develop a thorough understanding of each customer's operations, expectations, processes, and service requirements.
Monitor changes in customer processes, procedures, requirements, and business needs.
Coordinate with Project Superintendents, Project Managers, Foremen, Operations, and other personnel to ensure customer requirements are understood and addressed.
Monitor account performance and customer satisfaction.
Conduct regular customer meetings and account reviews.
Complete customer service and work-quality surveys at least quarterly, as applicable.
Participate in quarterly customer reviews and communicate relevant findings to company leadership.
Identify and address customer concerns before they negatively affect the relationship.
Coordinate resolution of service, quality, scheduling, billing, or operational concerns.
Escalate significant customer concerns to appropriate management when necessary.
Follow up with customers to ensure identified concerns have been satisfactorily addressed.
Maintain professional communication and represent Expanse Electrical positively in all customer interactions.
Directly supervise and lead a team of frontline electricians and field personnel assigned to the account, typically ranging from 6 to 12 direct reports.
Champion and embrace the company's commitment to growing and developing our own electricians, building a skilled, loyal, and long-tenured workforce from within.
Participate actively in the recruiting, interviewing, and hiring of electricians and field personnel.
Make and/or recommend hiring, disciplinary, and termination decisions in coordination with Operations and Human Resources.
Onboard new employees and ensure they understand company expectations, safety standards, and customer requirements.
Provide ongoing training, mentorship, and hands-on coaching to develop technical skill, craftsmanship, and professional growth.
Identify skill gaps and coordinate training, certifications, and advancement opportunities that help electricians progress in their careers.
Conduct periodic and annual performance evaluations, deliver constructive feedback, and set clear performance and development goals.
Recognize and reward strong performance, and address performance and conduct concerns promptly, fairly, and consistently.
Support career pathing and the promotion of high-performing electricians into foreman and leadership roles.
Foster a positive, safety-first, and accountable team culture that reflects Expanse Electrical's values.
Monitor crew productivity, work quality, and adherence to safety and company policies.
Coordinate crew scheduling, workload, and assignments in partnership with Operations and field leadership.
Ensure electricians have the tools, resources, direction, and support they need to succeed, and serve as a resource and advocate for assigned employees.
Remain available and responsive to both employees and customers at all times, including outside of standard business hours, to address urgent needs, questions, and concerns.
Identify opportunities to expand services within existing customer accounts.
Work with customers to identify new electrical, industrial, automation, powerline, or other applicable service requirements.
Understand current Expanse Electrical capabilities and effectively communicate available services to customers.
Identify customer needs that are not currently being served and communicate potential opportunities to company leadership.
Support development of proposals, estimates, pricing, or service solutions as required.
Coordinate with Estimating, Operations, and management regarding potential new work.
Follow up on customer requests, proposals, and potential opportunities.
Monitor customer activity and identify potential upcoming projects or service needs.
Investigate geographic areas where existing customers may have new or expanding activity.
Support efforts to expand customer relationships into additional locations, projects, or service lines.
Maintain awareness of competitive activity and customer expectations within assigned accounts.
Support customer retention and account growth through consistent service and relationship management.
Communicate customer priorities and expectations to appropriate Operations and field personnel.
Coordinate with field management to support successful service delivery.
Monitor active work associated with assigned customers and maintain awareness of project or service status.
Obtain status updates from Operations and communicate relevant information to customers.
Assist in resolving operational concerns that affect customer satisfaction.
Monitor customer requirements for documentation, reporting, invoicing, safety, quality, and other contractual expectations.
Coordinate customer requests with appropriate internal departments.
Assist with change-order and additional-work communication as required.
Maintain awareness of customer-specific policies, procedures, and site requirements.
Support communication between customers and field leadership when scope or service requirements change.
Ensure appropriate internal personnel are aware of commitments made to customers.
Participate in customer, operational, and project meetings as required.
Monitor overall performance of assigned customer accounts.
Maintain accurate records of customer communications, opportunities, concerns, and follow-up activities.
Prepare account updates and reports for management as required.
Track open customer requests and ensure appropriate follow-up.
Monitor customer satisfaction and service-quality trends.
Identify recurring customer concerns and work with appropriate departments to develop corrective actions.
Monitor changes in customer requirements and communicate changes internally.
Participate in periodic account reviews with company leadership.
Maintain customer contact information and applicable account documentation.
Support forecasting of potential customer work and upcoming service requirements.
Work with Accounting and administrative personnel to resolve customer billing questions.
Assist with customer Accounts Receivable issues and outstanding balances.
Maintain communication with appropriate customer representatives regarding unresolved billing matters.
Help identify billing documentation required by individual customers.
Coordinate internally to resolve missing or incomplete customer billing documentation.
Assist with resolving discrepancies involving invoices, T&M tickets, purchase orders, or other supporting documentation.
Maintain awareness of significant A/R issues within assigned accounts and communicate concerns to appropriate management.