Field Logistics Support (RPT)

New York Botanical Garden•New York, NY

6d•Onsite

About The Position

Responsible for assisting management team with daily operational and field logistics. Will also function as a tram driver and operate tram and other vehicles in a safe and professional manner. This representative will assist management with mentoring staff on tram and other vehicles as needed. Emphasis will be placed on customer service (greeting, guiding visitors, promoting Membership etc). The individual in this role will report to the Director of Experience (Operations).

Requirements

Must have a valid driver’s license for a minimum of (3) years
Must have excellent communication skills
Available to work weekends, weekdays, and holidays

Nice To Haves

Previous customer service experience desired

Responsibilities

Basic vehicle maintenance; including refueling and cleaning
Safely transport passengers through Garden grounds while providing narrative explanation
Observance of all institutional and departmental policies and procedures
Keep up-to-date and knowledgeable on all Garden events, programs, and current exhibitions; inform visitors about all areas of the Garden
Conduct transactions in accordance with policies and procedures set forth by the Visitor Experience department
Become familiar in admissions apparatus and protocols
Assist management with training junior staff on trams and other vehicles
Assist with exhibition set-up, breakdown, signage, and transportation needs
Monitor and respond to tram radio calls and other radio calls as needed
Assist with day-of tram bookings and group visit logistics
Assist management with resolving POS hardware malfunctions such as printer jams and scanner connectivity
Act as a Visitor Experience Attendant and Tram driver as needed
Perform other duties as specified and needed by department management