Field IT Engineer- Executive Services
About The Position
The Field IT Engineer – Executive Services is responsible for delivering high touch technical support to executive leadership, ensuring a seamless, technology experience across all devices and environments. This role requires advanced technical troubleshooting capabilities, strong executive presence, and the ability to operate with urgency, discretion, and precision in high-visibility situations. This position specializes in Apple ecosystem support (macOS, iOS, iCloud) while maintaining a strong proficiency across Windows platforms and enterprise mobility (iPhone and Android). Key responsibilities include proactive executive support, end-user issue resolution, ServiceNow ticket management, and device lifecycle management (imaging, configuration, and replacement). Daily activities include workstation imaging, advanced end-user technical support, software installation and upgrades, and supporting Microsoft Teams collaboration, ensuring executive readiness for meetings and key events.
Requirements
- 4 years of end user support specializing in MAC, Windows and mobile (Apply/Android) devices.
- Experience managing and providing end user support for the Microsoft Office suite: One Drive, Outlook, Word, Excel, etc.
- Experience with imaging computers, setting up and troubleshooting printers/copiers.
- Minimum 2 years of hands-on network experience.
Responsibilities
- Provide exemplary technical support to end-users and executive staff (remote and in-office). This will include but not limited to troubleshooting and resolving hardware and software problems, network connectivity, and providing access to systems and applications.
- Provide training and guidance to employees using company IT systems, and software applications.
- Serves as an escalation point for facility and end user technical issues and incidents between facilities personnel, management, and IT.
- Maintain and repair computer hardware, including desktops, laptops, printers, and other peripherals. This may involve hardware, software, and firmware upgrades and replacement.
- Manage and support Outlook mail clients, and Microsoft Collaboration tools such as; Teams, Office 365, One Drive, One Note.
- Collaborates cross functionally to oversee the IT infrastructure operations at corporate locations.
- Working with a ticketing system for assignments of end user requests
- Performs other job-related duties as assigned.
Benefits
- Comprehensive medical benefits coverage, dental plans and vision coverage.
- Health care and dependent care spending accounts.
- Short- and long-term disability.
- Life insurance and accidental death & dismemberment insurance.
- Employee and Family Assistance Program (EAP).
- Employee discount programs.
- Retirement plan with a generous company match.
- Employee Stock Purchase Plan (ESPP).
- Paid Time Off (PTO)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
