Field Inventory Team Lead - 1st Shift

Stryker • San Antonio, TX

8d • $64,400 - $94,400 • Remote

About The Position

As the Field Inventory Team Lead, you will drive efficient branch operations by managing inventory accuracy, analyzing performance metrics, supporting customers and healthcare professionals, improving service processes, and leading projects that enhance operational excellence and customer satisfaction. This role involves cycle counting inventory in various hospital and office locations, reconciling counts, submitting adjustments, and understanding procedures for managing inventory shelf life and expiry records. You will also manage, report, and analyze branch operations metrics, track service levels, and provide phone support for inquiries. Additionally, you will issue materials based on requisitions, prepare inventory records, determine proper storage methods, and dispose of damaged items. The role includes providing coaching and feedback to improve service levels and customer support, engaging with customers in a prompt and courteous manner, and carrying out long-term projects while keeping management informed of progress.

Requirements

• Bachelor’s degree in business or related, or 6+ years of relevant experience in lieu of a degree
• Valid Driver’s license with good driving record
• Ability to lift, push, pull and carry up to 50 lbs
• Ability to work flexible hours, as needed to support the business needs, including weekend and evening call/participate in rotational on call as needed

Nice To Haves

• Experience in people management
• Demonstrated warehouse/inventory control experience in a demanding, fast-paced environment
• Demonstrated proficiency in MS Outlook, Excel, Word and Access, ERP systems (including data analysis tools i.e. queries, pivot tables, etc.); SAP, Power BI

Responsibilities

• Cycle count inventory in various hospital and office locations throughout territory; reconcile counts with company inventory logs; submit adjustments; responsible to count all branch inventory at least once per annual year; understand and implement procedures to manage inventory shelf life and expiry records
• Manage, report, and analyze branch operations metrics and productivity, track service levels and problem solve any discrepancies
• Provide phone support for inquiries from sales and healthcare professionals; occasionally perform responsibilities in Hospital/Operating room setting; keep records of customer interactions and transactions, details of inquiries, complaints, and comments, as well as actions taken
• Issue or distribute materials, products, parts, and supplies based on information from incoming requisitions; prepare and maintain records and reports of inventories, shortages and/or shipments; determine proper storage methods, identification, and stock location
• Dispose of damaged or defective items following procedures
• Provide coaching, feedback and guidance to improve service levels, internal processes and customer support methodology
• Engage, interact, and respond in a prompt, accurate, courteous and poised manner in order to encourage positive business relationships
• Carry out long-term projects and keep management informed of progress from start to finish.

Benefits

• Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status.
• Stryker is an EO employer – M/F/Veteran/Disability.
• Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.
• Employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required, depending on customer requirements, to obtain the COVID-19 vaccination as an essential function of their role.
• Stryker is one of the world’s leading medical technology companies and, together with its customers, is driven to make healthcare better. We offer innovative products and services in Orthopaedics, Medical and Surgical, and Neurotechnology and Spine that help improve patient and hospital outcomes.
• We are proud to be named one of the World’s Best Workplaces!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level