Part Time Installer - Folsom, CA
About The Position
Connect America is seeking a Field Installer to support customers in the Folsom, CA area with a radius of up to 100 miles. This role involves in-home installations, services, and retrievals of Connect America and Lifeline's personal emergency response equipment, as well as other Home Monitoring service devices. The ideal candidate is caring, compassionate, enjoys speaking with seniors, and can work independently. This position offers flexibility in scheduling and the potential for increased earnings. Connect America has been a leader in connected care for over 40 years, helping aging individuals and at-risk populations live safely and independently.
Requirements
- Ability to operate basic machinery (fax machine, PC) and dexterity to install hardware.
- Basic understanding of simple communications and electronic equipment (laptop, cell phone, online business applications).
- Caring, compassionate individual who is naturally patient with senior citizens who may be leery of change.
- Ability to organize and prioritize multiple tasks and to follow step-by-step installation instructions.
- Valid Driver's license (Up to 75% travel - local within 100-mile radius).
- Adheres to uniform/dress code as required by the company.
- Ability to lift up to 40 pounds.
- Ability to climb stairs.
Nice To Haves
- In-home experience, such as with utility companies or as a home health worker.
- Experience supporting customers in their home environment.
Responsibilities
- Provide the best customer service experience to customers while completing in-home installations, services, and retrievals of Connect America and Lifeline's personal emergency response equipment, as well as other Home Monitoring service devices.
- Educate and train subscribers and caregivers on products/services in a professional, respectful manner.
- Process work orders for installation, training, customer service, or retrieval of equipment and/or products.
- Complete tasks on work orders on the scheduled date and within the specified timeframe while offering service excellence.
- Schedule service and retrieval appointments with subscribers/caregivers within expected service and quality standards.
- Acclimate subscribers/caregivers to Lifeline equipment and service, ensuring their comfort in its use.
- Comply with protocols for communicating status and issues related to work orders while maintaining and managing an inventory of equipment.
- Perform accurate and timely submission of Care Plan Agreement and other documents and reports as required.
- Provide management with feedback and ideas for continuous improvement.
- Occasional evening and/or weekend appointments may be required for emergency service work orders.
Benefits
- Increased earning potential
- Flexibility in schedule
- Mileage reimbursement
- Eligibility to receive mileage reimbursement
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
