Installer - Tampa, FL

Connect America•Remote-Florida, FL

15h•$0 - $15•Onsite

About The Position

Connect America is seeking a Field Service Support Technician to support customers in the Tampa, FL area. This role is ideal for individuals with in-home experience, such as utility companies or home health workers, who enjoy working with people in a mission-based role with increased earning potential and schedule flexibility. The position offers full-time or part-time options, making it suitable for those seeking a second income or a balanced schedule. The role involves supporting the Tampa, FL area within a 60-mile radius. The general schedule is Monday-Friday, 9 am-5:30 pm, with flexibility to meet customer needs. While the starting rate is $15/hr for administrative hours, additional earnings per installation and services completed weekly, along with mileage reimbursement, offer an earning potential of up to $60,000 per year.

Requirements

Ability to operate basic machinery (fax machine, PC) and dexterity to install hardware.
Basic understanding of simple communications and electronic equipment (laptop, cell phone, online business applications).
Caring, compassionate individual who is naturally patient with senior citizens who may be leery of change.
Ability to organize and prioritize multiple tasks and to follow step-by-step installation instructions.
Valid Driver’s license (Up to 75% travel - local within 100-mile radius).
Adherence to uniform/dress code as required by the company.
Ability to lift up to 40 pounds and ability to climb stairs.

Nice To Haves

In-home experience, such as with utility companies or as a home health worker.
Experience supporting customers in their home environment.

Responsibilities

Provide the best customer service experience to customers while completing in-home installations, service, and retrieval of Lifeline’s personal emergency response equipment, as well as other Home Monitoring service devices.
Adjust training to meet the needs of subscribers, potentially speaking more slowly and clearly to ensure understanding.
Educate and train subscribers and caregivers on products/services in a professional, respectful manner.
Process work orders from Lifeline for installation, training, customer service, or retrieval of equipment/products.
Complete tasks on work orders on the scheduled date and within the specified timeframe while offering service excellence.
Schedule service and retrieval appointments with subscribers/caregivers within expected service and quality standards.
Acclimate subscribers/caregivers to Lifeline equipment and service, ensuring their comfort in its use.
Comply with protocols for communicating status and issues related to work orders while maintaining and managing an inventory of equipment.
Perform accurate and timely submission of Care Plan Agreement and other documents and reports as required.
Provide management with feedback and ideas for continuous improvement.
Occasional evening and/or weekend appointments may be required for emergency service work orders.