Installer - Chula Vista, CA
About The Position
Connect America is seeking a Field Service Support Technician to support customers in the Chula Vista, CA area. This mission-based role offers increased earning potential and schedule flexibility, making it suitable for full-time or part-time work. The company provides connected care solutions to help aging individuals and at-risk populations live safely and independently. Connect America is North America’s largest independent provider of connected care, with a mission to enable independence and redefine the global home healthcare market. The Field Installer position will be an integral role within the Connect America and Lifeline businesses, focusing on personal emergency response services and senior population health solutions. The role involves providing excellent customer service during in-home installations, services, and retrievals of Connect America and Lifeline's personal emergency response equipment and other Home Monitoring service devices. The territory covers Chula Vista, CA, with a radius of up to 100 miles. The ideal candidate is caring, compassionate, enjoys speaking with seniors, and can work independently.
Requirements
- Ability to operate basic machinery (fax machine, PC) and dexterity to install hardware.
- Basic understanding of simple communications and electronic equipment (laptop, cell phone, online business applications).
- Caring, compassionate individual who is naturally patient with senior citizens who may be leery of change.
- Ability to organize and prioritize multiple tasks and to follow step-by-step installation instructions.
- Valid Driver's license (Up to 75% travel - local within 100-mile radius).
- Adherence to uniform/dress code as required by the company.
- Ability to lift up to 40 pounds.
- Ability to climb stairs.
Nice To Haves
- In-home experience, such as with utility companies or as a home health worker.
Responsibilities
- Provide the best customer service experience to customers while completing in-home installations, services, and retrievals of Connect America and Lifeline's personal emergency response equipment, as well as other Home Monitoring service devices.
- Adjust training to meet the needs of subscribers, speaking more slowly and clearly to ensure understanding.
- Educate and train subscribers and caregivers on products/services in a professional, respectful manner.
- Process work orders from Lifeline for installation, training, customer service, or retrieval of equipment and/or products.
- Complete tasks on work orders on the scheduled date and within the specified timeframe while offering service excellence.
- Schedule service and retrieval appointments with subscribers/caregivers within expected service and quality standards.
- Acclimate subscribers/caregivers to Lifeline equipment and service, ensuring their comfort in its use.
- Comply with protocols for communicating status and issues related to work orders while maintaining and managing an inventory of equipment.
- Perform accurate and timely submission of Care Plan Agreement and other documents and reports as required.
- Provide management with feedback and ideas for continuous improvement.
- Occasional evening and/or weekend appointments may be required for emergency service work orders.
Benefits
- Increased earning potential
- Flexibility in schedule
- Mileage reimbursement
- Eligibility to receive mileage reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
