Field Installer and IT Support | Network Solutions

CBIZ•Maryland Heights, MD

21d•Hybrid

About The Position

We are seeking a versatile and highly adaptable IT Support Field Technician to support both field and internal technology operations. This role is responsible for the end-to-end planning, execution, and completion of enterprise branch installations, IMAC activities, refreshes, and infrastructure projects. This position will provide technical support in both remote and on-site environments, serve as a flexible resource to cover staffing gaps, support high-volume initiatives, and provide training and mentorship to team members. The ideal candidate thrives in dynamic environments, is comfortable with frequent travel, and demonstrates strong technical troubleshooting and customer service skills.

Requirements

Bachelor’s degree from accredited college or technical school OR equivalent relevant experience
Possess a valid driver’s license, allowing legal operation of a company vehicle
At least 21 years of age to meet company vehicle insurance requirements

Nice To Haves

Experience supporting network infrastructure, VOIP systems, and end-user devices
Previous experience in both field service and on-site/remote support roles
Strong troubleshooting and problem-solving skills with ability to work independently
Experience in a ticketing system (e.g., ServiceNow or similar)
Ability to travel regularly and work in varying environments
Strong communication and training/mentorship capabilities
Reliable high-speed internet access
Valid driver’s license and ability to travel between locations

Responsibilities

Lead and execute full-lifecycle site installations including planning, deployment, configuration, integration, testing, and turnover of computing, networking, telephony, printing, AV, and peripheral systems
Operate as the primary on-site technical authority, providing technical direction to Field Service Technicians, project teams, and third-party contractors while maintaining accountability for overall project outcomes
Provide remote technical support via phone, email, or messaging application for end users and field technicians.
Install, provision, configure, and maintain structured cabling systems and branch technology, including computers, printers, telephony, network equipment, managed power devices, and access points, ensuring compliance with enterprise standards
Troubleshoot, diagnose, repair, and upgrade hardware, software, network connectivity (Fiber, Cable, DIA, Cellular), VOIP, AV, and telecommunications systems across dynamic commercial environments
Analyze recurring issues, perform root cause analysis, and implement solutions to improve system performance and prevent future incidents
Comply with Asset Management protocols.
Manage tickets end-to-end by opening, tracking, updating, and documenting task status, time spent, and resolution details
Use and reconcile company-issued purchasing or expense accounts in accordance with company policy.
Train and users and client stakeholders on newly deployed technologies, hardware, and system functionality
Ensure sites are fully operational and client-ready upon completion of work
Travel regularly to support operations across the United States
Assist with training, oversight, and mentoring of other technicians
Legally operate a company-provided vehicle in compliance with company policies