Field Installation Technician

Powerfleet

11h•Onsite

About The Position

The Field Service Supervisor leads a specialized field services function responsible for complex and large-scale installations across IVMS, fatigue monitoring, Vision AI, AD+, and in-warehouse solutions. This role sets the standard for technical execution, quality, and safety while providing hands-on leadership and escalation support for both internal technicians and service partners. The Supervisor plays a critical role in connecting field execution with Powerfleet’s central technical learning ecosystem, ensuring documentation, training, and accreditation standards are consistently applied.

Requirements

Strong technical background with the ability to independently manage complex installations and troubleshoot a wide range of equipment.
Demonstrated experience supervising field-based technicians or service partners in technical or installation-focused environments.
Proven experience supporting large-scale or high-complexity deployment projects.
Advanced technical troubleshooting and diagnostic capability.
Strong leadership, communication, and coordination skills.
Ability to influence quality, safety, and performance standards across internal teams and service partners.
Organized, proactive, and committed to continuous improvement.

Nice To Haves

Experience developing technical documentation and supporting training or accreditation initiatives is preferred.

Responsibilities

Sets the vision, goals, and strategy for the field service organization
Aligns field operations with broader business objectives and revenue targets
Develops long-term plans for service capacity, capability, and growth
Owns the service revenue budget, while managing costs, margins and profitability
Leads and develops the Field Service Managers and their teams
Creates a high performance environment focused on accountability coupled with continuous improvement mindset
Responsible for the day-to-day field service delivery across multiple teams, Service Partners & regions
Ensures services are delivered on time, within budget, and to agreed quality standards
Monitors KPIs such as first-time fix rates, missed appointment, SLA compliance, and utilization rates
Supervise and support field installation technicians, ensuring consistent execution, accountability, and adherence to installation standards.
Allocate and coordinate field resources across regions and deployment projects based on complexity, priority, and technician capability.
Act as the primary escalation point for complex installation issues, providing hands-on technical guidance both remotely and onsite as needed.
Act as the primary point of contact for partner leadership
Source, evaluate and qualify new Service Partners
Monitor service partner KPIs (FTF rate, SLA adherence, utilisation, customer satisfaction).
Conduct regular business reviews and performance scorecards.
Ensure partners follow technical standards, operating procedures, and safety rules.
Validate partner invoices and manage dispute resolution.
Maintain strong alignment with the central eLearning technical community, ensuring field learnings and feedback inform ongoing training content.
Develop, review, and maintain technical documentation and installation guides for hosting on Power Hub.
Ensure Service Partner technicians complete Power Hub training and accreditation requirements, working closely with this critical asset to drive compliance and capability.
Oversee large and complex installation deployments to ensure quality, consistency, and customer expectations are met.
Perform onsite quality inspections of internal technicians and service partner work to confirm adherence to Powerfleet standards.
Identify recurring issues, training gaps, or process breakdowns and implement corrective actions.
Provide health and safety guidance to field technicians and service partners in accordance with Powerfleet policies, customer site requirements, and applicable regulations.
Complete risk assessments and method statements, perform inspections, and ensure safety practices are implemented in line with specific customer requirements.