Field Implementation Coach - Dublin, Ohio

State Farm•Columbus, OH

1d•Remote

About The Position

Being good neighbors – helping people, investing in our communities, and making the world a better place – is who we are at State Farm. It is at the core of how we operate and the reason for our success. We're moving with urgency to become a Next Gen Good Neighbor, with technology that strengthens human connections and enhances the customer experience. As an employee, you'll spend less time navigating systems and more time applying judgment, empathy, and expertise in the moments that matter most. The Field Implementation Coach (FIC) role focuses on the adoption of State Farm marketing and technology processes to assist independent contract State Farm agents in reaching their objectives and enhancing the customer experience. The FIC will actively engage in ongoing face-to-face interactions with agents to directly influence the adoption of crucial capabilities and drive behavioral changes that align with our business priorities. Support and agent interactions will also be provided through computer/video and phone channels. The ability to work extended hours is required of a selected candidate. Overnight travel will be required on an occasional basis. These requirements are subject to change based on business need. State Farm provides a tablet/computer, cell phone, other equipment based on business need, as well as reimbursement for business mileage. The Field Implementation Coach role is a remote proximity based worker position which requires the selected candidate to work out of their home AND to reside within 30 minutes or 30 miles of the Dublin, Ohio area within six (6) months of their start date. Relocation benefits do not apply. A Field Implementation Coach: Understands the needs of independent agents and maintains a high level of proficiency in influencing the adoption of marketing and technology processes with emphasis on leveraging digital tactics and tools. Executes on activations and deployments with Sales Leaders, Market Area Executive Leadership, Go To Market, and other stakeholders to provide integrated technology and system consulting for agents and agents' team members. Provides expert coaching, demonstrates strong influence, and maintains a results-oriented approach. Demonstrates a strong ability to continuously learn, adapt, and stay up to date with evolving processes and emerging technologies, while maintaining a high level of technical expertise across various technology platforms and initiatives. Partners with field leaders to drive adoption of enterprise initiatives and market area priorities.

Requirements

Ability to work extended hours is required.
Overnight travel will be required on an occasional basis.
Must reside within 30 minutes or 30 miles of the Dublin, Ohio area within six (6) months of their start date.
Bachelor’s Degree or higher-level education is desired.
An understanding of insurance industry, competitive environment, and business area specific needs.
An understanding of company operations and agency business practices and workflows.
An understanding of State Farm marketing systems, digital marketing, product lines and the agent office environment.
Ability to learn web and non-web programs to drive adoption and use of new systems and processes.
Ability to gather, analyze, and interpret data and reports.
Proficient in Microsoft Office Suite (especially Outlook, OneNote, Excel, and Word).
Strong relationship building skills.
Strong initiative with proven ability to work in a collaborative team environment.
Strong written and oral communication skills.
Enjoys working with others one-on-one and in group settings, both face-to-face and virtually, leveraging technological capabilities.
Agency experience is preferred but not required.
Ability to have conversations to identify gaps in processes and recommend tactics for agent selection and implementation to close gaps.
Technical expertise regarding all technology platforms: ECRM (Salesforce), Agency Business System (ABS), NECHO, Integrated Auto, Good Neighbor Connect, Drive Safe & Save, etc. and the ability to influence early.
Applicants are required to be eligible to lawfully work in the U.S. immediately; employer will not sponsor applicants for U.S. work authorization (e.g. H-1B visa) for this opportunity.

Nice To Haves

Goal Setting
Influence and Persuasion
Learning Agility
Process Adherence
Technical Acumen Agent Office System Process
Improving sales and office processes to align with Enterprise priorities and Agent goals in multiple lines by providing agent support with marketing & technology process strategies.

Responsibilities

Focuses on the adoption of State Farm marketing and technology processes to assist independent contract State Farm agents in reaching their objectives and enhancing the customer experience.
Actively engages in ongoing face-to-face interactions with agents to directly influence the adoption of crucial capabilities and drive behavioral changes that align with our business priorities.
Provides support and agent interactions through computer/video and phone channels.
Understands the needs of independent agents and maintains a high level of proficiency in influencing the adoption of marketing and technology processes with emphasis on leveraging digital tactics and tools.
Executes on activations and deployments with Sales Leaders, Market Area Executive Leadership, Go To Market, and other stakeholders to provide integrated technology and system consulting for agents and agents' team members.
Provides expert coaching, demonstrates strong influence, and maintains a results-oriented approach.
Demonstrates a strong ability to continuously learn, adapt, and stay up to date with evolving processes and emerging technologies, while maintaining a high level of technical expertise across various technology platforms and initiatives.
Partners with field leaders to drive adoption of enterprise initiatives and market area priorities.

Benefits

Compensation is based on a standard 38:45-hour work week.
Potential starting salary range: $80,600 - $98,000
Starting salary will be based on skills, background, and experience.
High end of the range limited to applicants with significant relevant experience.
Potential yearly incentive pay up to 10% of base salary.
Annual raise and bonus.
Robust health and wellbeing programs.
State Farm pays most of your healthcare premium.
Multiple healthcare plan options, including a high deductible plan.
All medical plans provide 100% coverage for in-network preventative care.
Access to vision, dental, telemedicine, 24/7 mental health professionals, and much more.
Educational benefits like industry leading training programs, top-notch tuition assistance programs, employee resource groups, and mentoring.
Fertility/IVF/adoption assistance.
College coaching.
National discount programs.
Interactive monthly financial workshops.
Free financial coaching.
Generous time off policies.
Opportunity to initially earn up to 20 days annually plus parental leave, paid holidays, celebration day, life leave (40 hours/year), bereavement leave, and community service/education support days.
Matching Gift Program.
Good Neighbor Grant Program.
Employee Assistance Fund.
Free financial advisors.
401(k) plan with company contributions of up to 7% of your salary.