Field Implementation Coach - Texas Hill Country

State Farm • San Angelo, TX

6h • Remote

About The Position

The Field Implementation Coach (FIC) helps independent contract State Farm agents meet their objectives and enhance the customer experience by encouraging adoption of State Farm marketing and technology processes. The role involves ongoing face-to-face coaching and support, as well as interactions by computer/video and phone, to influence adoption of important capabilities and behavioral changes aligned with business priorities. The coach works with agents and their team members to improve marketing and technology practices and support enterprise initiatives and market-area priorities.

This is a remote, proximity-based position. The employee works from home and must reside within 30 minutes or 30 miles of the Texas Hill Country Sales Territory within six months of the start date. Most agents in the territory are in northern San Antonio, Boerne, and San Angelo. Occasional overnight travel is required, and the selected candidate must be able to work extended hours. These requirements may change based on business needs. State Farm provides a computer, cell phone, and other equipment based on business need, and reimburses business mileage. Relocation benefits are not offered.

The position offers a potential starting salary of $80,600 to $90,000, based on skills, background, and experience; the high end is limited to applicants with significant relevant experience. Potential yearly incentive pay is up to 10% of base salary. Compensation is based on a standard 38-hour-and-45-minute work week.

Requirements

• Understanding of the insurance industry, competitive environment, and business-area-specific needs.
• Understanding of company operations, agency business practices, and workflows.
• Understanding of State Farm marketing systems, digital marketing, product lines, and the agent office environment.
• Ability to learn web and non-web programs and drive adoption and use of new systems and processes.
• Ability to gather, analyze, and interpret data and reports.
• Proficiency in Microsoft Office Suite, especially Outlook, OneNote, Excel, and Word.
• Strong relationship-building skills.
• Strong initiative and proven ability to work collaboratively in a team environment.
• Strong written and oral communication skills.
• Enjoys working with others one-on-one and in groups, both face-to-face and virtually, using technological capabilities.
• Ability to work extended hours.
• Ability to reside within 30 minutes or 30 miles of the Texas Hill Country Sales Territory within six months of the start date.
• Eligibility to lawfully work in the U.S. immediately; employer will not sponsor applicants for U.S. work authorization.

Nice To Haves

• Bachelor’s degree or higher-level education is desired.
• Agency experience is preferred but not required.
• Experience improving sales and office processes to align with enterprise priorities and agent goals across multiple lines, including marketing and technology process strategies.
• Technical expertise with technology platforms such as ECRM (Salesforce), Agency Business System (ABS), and Good Neighbor Connect, and the ability to influence early.

Responsibilities

• Coach independent State Farm agents on adopting marketing and technology processes, with an emphasis on digital tactics and tools.
• Engage in ongoing face-to-face interactions with agents to influence adoption of important capabilities and drive behavioral changes aligned with business priorities.
• Provide agent support and interactions through computer/video and phone channels.
• Execute activations and deployments with Sales Leaders, Market Area Executive Leadership, Go To Market, and other stakeholders.
• Provide integrated technology and system consulting to agents and their team members.
• Use expert coaching, influence, and a results-oriented approach to support agents.
• Continuously learn and adapt to evolving processes and emerging technologies, maintaining technical expertise across technology platforms and initiatives.
• Partner with field leaders to drive adoption of enterprise initiatives and market-area priorities.
• Identify process gaps and recommend tactics for agents to select and implement improvements.
• Support improvements to sales and office processes that align with enterprise priorities and agent goals across multiple lines.

Benefits

• Potential yearly incentive pay up to 10% of base salary; annual raise and bonus eligibility.
• Health and wellbeing programs; State Farm pays most of the healthcare premium, with multiple healthcare plan options.
• Vision, dental, telemedicine, and access to 24/7 mental health professionals.
• Educational benefits, industry-leading training programs, tuition assistance, employee resource groups, and mentoring.
• Fertility, IVF, and adoption assistance; college coaching; national discount programs; financial workshops and coaching.
• Time-off policies, initially up to 20 days annually, parental leave, paid holidays, celebration day, life leave, bereavement leave, and community service/education support days.
• Matching Gift Program, Good Neighbor Grant Program, and Employee Assistance Fund.
• 401(k) plan with company contributions of up to 7% of salary and access to free financial advisors.
• Computer, cell phone, and other equipment based on business need; business mileage reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed