Field Implementation Coach | San Dimas-Covina Territory

State Farm•Glendora, CA

4d•Remote

About The Position

Being good neighbors – helping people, investing in our communities, and making the world a better place – is who we are at State Farm. It is at the core of how we operate and the reason for our success. We're moving with urgency to become a Next Gen Good Neighbor, with technology that strengthens human connections and enhances the customer experience. As an employee, you'll spend less time navigating systems and more time applying judgment, empathy, and expertise in the moments that most matter. The Field Implementation Coach (FIC) role focuses on the adoption of State Farm marketing and technology processes to assist independent contract State Farm agents in reaching their objectives and enhancing the customer experience. The FIC will actively engage in ongoing face-to-face interactions with agents to directly influence the adoption of crucial capabilities and drive behavioral changes that align with our business priorities. Support and agent interactions will also be provided through computer/video and phone channels. The ability to work extended hours is required of a selected candidate. Overnight travel will be required on an occasional basis. These requirements are subject to change based on business need. State Farm provides a computer, cell phone, other equipment based on business need, as well as reimbursement for business mileage. The Field Implementation Coach role is a remote proximity based worker position which requires the selected candidate to work out of their home AND to reside within 30 minutes or 30 miles of the San Dimas-Covina Territory in California within six (6) months of their start date. Cities within this territory include San Dimas, Arcadia, Monrovia, Claremont, Glendora and Covina. Relocation benefits do not apply.

Requirements

Bachelor’s Degree or higher-level education is desired.
An understanding of insurance industry, competitive environment, and business area specific needs.
An understanding of company operations and agency business practices and workflows.
An understanding of State Farm marketing systems, digital marketing, product lines and the agent office environment.
Ability to learn web and non-web programs to drive adoption and use of new systems and processes.
Ability to gather, analyze, and interpret data and reports.
Proficient in Microsoft Office Suite (especially Outlook, OneNote, Excel, and Word).
Strong relationship building skills.
Strong initiative with proven ability to work in a collaborative team environment.
Strong written and oral communication skills.
Enjoys working with others one-on-one and in group settings, both face-to-face and virtually, leveraging technological capabilities.
Agency experience is preferred but not required, and not limited to:
Improving sales and office processes to align with Enterprise priorities and Agent goals in multiple lines by providing agent support with marketing & technology process strategies.
Ability to have conversations to identify gaps in processes and recommend tactics for agent selection and implementation to close gaps.
Technical expertise regarding all technology platforms: ECRM (Salesforce), Agency Business System (ABS), Integrated Auto, Good Neighbor Connect, etc. and the ability to influence early
Applicants are required to be eligible to lawfully work in the U.S. immediately; employer will not sponsor applicants for U.S. work authorization (e.g. H-1B visa) for this opportunity

Nice To Haves

Goal Setting
Influence and Persuasion
Learning Agility
Process Adherence
Technical Acumen Agent Office System Process

Responsibilities

Understands the needs of independent agents and maintains a high level of proficiency in influencing the adoption of marketing and technology processes with emphasis on leveraging digital tactics and tools.
Executes on activations and deployments with Sales Leaders, Market Area Executive Leadership, Go To Market, and other stakeholders to provide integrated technology and system consulting for agents and agents' team members.
Provides expert coaching, demonstrates strong influence, and maintains a results-oriented approach.
Demonstrates a strong ability to continuously learn, adapt, and stay up to date with evolving processes and emerging technologies, while maintaining a high level of technical expertise across various technology platforms and initiatives.
Partners with field leaders to drive adoption of enterprise initiatives and market area priorities.