FOOD & BEVERAGE OPERATIONS MANAGER

Compass Group•Town of North Hempstead, NY

1d•$68,000 - $70,000•Onsite

About The Position

Coffee Distributing Corp, a division of Compass Group – Canteen, is seeking a passionate hospitality professional to join our team as a Field Hospitality Manager! This dynamic, field-based role covers twelve accounts throughout the NYC/Queens area, putting you at the center of exceptional client relations and impeccable daily operations. (Public transportation costs are reimbursed by CDC) As Field Hospitality Manager, you'll be a critical link between our clients, Account Managers, and hospitality associates — leading day-to-day operations, supporting recruitment efforts, and ensuring every account delivers on our promise of outstanding service. If you thrive in a fast-paced, people-first environment and love building strong relationships, this role is for you.

Requirements

Minimum of two years of food service, management, and supervisory experience.
Excellent verbal and written communication skills
A positive, customer-focused attitude with the ability to build relationships at all organizational levels.
Outstanding customer service skills with strong multitasking abilities in a fast-paced environment.
Exceptional organizational skills and attention to detail.
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and internet-based applications.
ServSafe or Department of Health Certification required.

Nice To Haves

Basic knowledge of recruiting and HR processes is a plus.

Responsibilities

Support and inspire hospitality associates to deliver exceptional daily operations, customer service, and client satisfaction.
Resolve daily operational issues promptly, escalating when necessary to keep things running smoothly.
Coordinate candidate interview days, oversee interview logistics, prepare interview materials and assessment questions, and manage candidate scheduling and travel.
Act as the connection point between clients, Account Managers, and the CDC team.
Administer UAttend time and attendance tracking, and review/approve Instawork temporary associate schedules, hours, and transaction reconciliations.
Conduct routine audits and coaching to uphold operational standards.
Maintain the Director of Hospitality's travel calendar, meeting schedule, expense reports, and time tracking.
Manage the onboarding, training, and scheduling of new associates
Monitor Geotab reports for company vehicles and oversee OneCup orders to ensure timely delivery.
Oversee the day-to-day work of hospitality associates and collaborate on cross-departmental operational projects.