Field Franchise Partner Consultant - North East region

Crumbl•Philadelphia, PA

22h•$80,000 - $100,000

About The Position

The purpose of this role is to ensure the success of assigned Franchise Partners by acting as a trusted advisor, consulting on profitability, marketing, and operational excellence. This role will be based in Eastern PA only and cover the Northeastern states for Crumbl. Responsibilities Trusted Advisor to Franchise Partner Establish a strong, trusted advisor relationship with Franchise Partners through leadership training, on-site store visits, and frequent communication Act as a liaison between the Franchise Partner and Crumbl HQ to balance stakeholder interests and recommend solutions Facilitate Franchise Partner networking by connecting those with similar challenges and interests through roundtable discussions and a strong understanding of the market and region Use Franchise Partner leadership training to promote a positive Crew culture Document every interaction with Franchise Partners Address franchise partner engagement by escalating feedback and documenting results Consult on Business Success and Profitability Develop reports and actionable recommendations tailored to individual store business needs by using sales data, comparison statistics, and analysis. Work with Franchise Partners to create short and long-term business goals Review profit and loss statements to identify profit goals and opportunities Frequently perform root-cause analyses and provide recommendations for business growth Conduct local market research to aid in increasing sales through marketing initiatives and community involvement Develop marketing strategies based on market research and Franchise Partner interest Support Operational Excellence Develop a thorough understanding of Crumbl’s operational KPIs and the why behind them including policies and procedures Educate and offer strategic advice on the 3 C’s of Crumbl (Cookie Quality, Cleanliness, and Customer Experience) Seek every opportunity to encourage operational excellence Applaud operational excellence with awards and recognition Review operational metrics set by HQ, which could include, but is not limited to: ticket times, cookie quality, sold-out time, service availability, and customer reviews to identify strengths and weaknesses; coach on operational best practices. Review operational dashboards for the market region to better understand opportunities for each store and recommend best practices to reach strategic goals for Franchise Partners. Qualifications Minimum Qualifications Bachelor’s degree with emphasis in Business, Marketing, or Accounting or equivalent proven experience Proven track record of running a successful business Strong financial literacy skills Excellent communication skills, both written and verbal (ability to convey complex ideas clearly and using simple language) Proficient in Microsoft Office and Google Workspace Strong emotional intelligence Ability to conduct crucial conversations Ability to balance the interests of both HQ and Franchise Partners, though sometimes conflicting Ability to work in a fast paced environment with little to no supervision Basic Knowledge of food safety practices Valid U.S. Driver’s License Access to reliable transportation Preferred Qualifications Previous consulting or coaching experience Previous multi-unit management experience Previous business financial experience Advanced knowledge of food safety practices Masters degree in business related field Location and Travel This role will be based in Eastern Pennsylvania and requires regular travel throughout the Northeastern United States to support franchise bakery locations. Travel is expected to be approximately 50% of the time , though travel expectations may change based on business needs. The role will generally be structured as follows: 50% Administrative Responsibilities – Participating in team calls, identifying priorities, planning travel, preparing for bakery visits, and sending follow-up communications to franchise partners. 50% Field Responsibilities – Visiting bakeries, traveling within the region, conducting business reviews, supporting franchise partners in-store, and providing operational consultation. $80,000 - $100,000 a year We are committed to pay transparency in accordance with Philadelphia PA law; the salary range for this position is listed above and reflects our commitment to equitable and competitive compensation. Benefits & Perks - Medical, dental, and vision benefits - 15 days PTO/year - 10 paid holidays - Paid parental leave - Personal phone bill reimbursement - Gym reimbursement - Corporate DoorDash® DashPass membership - Regular company and team activities - 401k with competitive matching contribution plan - Excellent opportunities for career growth - Work in a hyper-growth company Crumbl HQ and franchisees provide employment for over 26,000 people across the United States, and all of our franchises are owned and operated by independent members of the local community. Crumbl’s 200+ unique cookie flavors rotate weekly and are served in our famous pink box! Crumbl is an equal opportunity employer. Crumbl provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status. Recruitment Agencies: Crumbl HQ doesn't typically partner with 3rd party recruitment resources. If we require assistance on this search we will contact selected partners directly; we do not accept unsolicited candidate submissions. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Requirements

Bachelor’s degree with emphasis in Business, Marketing, or Accounting or equivalent proven experience
Proven track record of running a successful business
Strong financial literacy skills
Excellent communication skills, both written and verbal (ability to convey complex ideas clearly and using simple language)
Proficient in Microsoft Office and Google Workspace
Strong emotional intelligence
Ability to conduct crucial conversations
Ability to balance the interests of both HQ and Franchise Partners, though sometimes conflicting
Ability to work in a fast paced environment with little to no supervision
Basic Knowledge of food safety practices
Valid U.S. Driver’s License
Access to reliable transportation

Nice To Haves

Previous consulting or coaching experience
Previous multi-unit management experience
Previous business financial experience
Advanced knowledge of food safety practices
Masters degree in business related field

Responsibilities

Establish a strong, trusted advisor relationship with Franchise Partners through leadership training, on-site store visits, and frequent communication
Act as a liaison between the Franchise Partner and Crumbl HQ to balance stakeholder interests and recommend solutions
Facilitate Franchise Partner networking by connecting those with similar challenges and interests through roundtable discussions and a strong understanding of the market and region
Use Franchise Partner leadership training to promote a positive Crew culture
Document every interaction with Franchise Partners
Address franchise partner engagement by escalating feedback and documenting results
Develop reports and actionable recommendations tailored to individual store business needs by using sales data, comparison statistics, and analysis.
Work with Franchise Partners to create short and long-term business goals
Review profit and loss statements to identify profit goals and opportunities
Frequently perform root-cause analyses and provide recommendations for business growth
Conduct local market research to aid in increasing sales through marketing initiatives and community involvement
Develop marketing strategies based on market research and Franchise Partner interest
Develop a thorough understanding of Crumbl’s operational KPIs and the why behind them including policies and procedures
Educate and offer strategic advice on the 3 C’s of Crumbl (Cookie Quality, Cleanliness, and Customer Experience)
Seek every opportunity to encourage operational excellence
Applaud operational excellence with awards and recognition
Review operational metrics set by HQ, which could include, but is not limited to: ticket times, cookie quality, sold-out time, service availability, and customer reviews to identify strengths and weaknesses; coach on operational best practices.
Review operational dashboards for the market region to better understand opportunities for each store and recommend best practices to reach strategic goals for Franchise Partners.