Field Experience Manager

Modern Performance + Recovery Brands•Hickory, NC

2d•Remote

About The Position

OS1st is looking for a Field Experience Manager to strengthen relationships with our Independent Run Specialty and Family Footwear retail partners across the United States. This is a field-based role for someone who thrives on the road, loves working directly with retailers, and is energized by helping stores grow their business and deliver exceptional customer experiences. You’ll spend your time in stores, at community events, and at race expos—training staff, improving product presentation, and representing the OS1st brand. You’ll also partner closely with Territory Managers to deepen existing relationships and identify new business opportunities. This role reports to the VP of Sales.

Requirements

3–5 years in outside sales, field sales support, or account management
Background in running, footwear, sporting goods, or specialty retail preferred
Strong presenter and trainer—comfortable speaking to individuals and groups alike
Organized, self-directed, and accountable without needing close supervision
Willingness and ability to travel approximately 70% of the time

Nice To Haves

You’re genuinely passionate about helping independent retailers succeed
You build relationships quickly and maintain them over time
You’re adaptable—comfortable shifting between a training session, a trade show booth, and a prospecting call in the same week
You take ownership of your territory and outcomes
You communicate clearly and proactively, both with retailers and internal teammates

Responsibilities

Visit existing retail accounts on a regular cadence to build relationships and identify opportunities
Conduct product training with store staff to drive confidence and sell-through
Improve in-store merchandising, product presentation, and inventory assortment
Serve as a trusted resource for store owners, buyers, and associates
Represent OS1st at fun runs, local races, marathon expos, grand openings, and vendor days
Set up displays, educate consumers, support retailers, and drive product sales on-site
Build brand visibility and community presence in key markets
Identify and prospect new Independent Run Specialty and Family Footwear retailers
Schedule and conduct introductory meetings with prospective accounts
Generate qualified opportunities for Territory Managers and maintain a healthy pipeline
Occasionally onboard and manage new accounts directly
Coordinate store visits, follow up on customer needs, and support promotional programs
Conduct training following new account openings
Assist with regional sales initiatives and help ensure customer satisfaction
Share customer feedback and market trends with the broader sales and product teams
Represent OS1st’s values and culture in every retailer interaction
Serve as the eyes and ears of the brand in the field