Field Engineering Specialist - West Palm Beach, FL

Roche•Indianapolis, IN

3d•$71,100 - $132,000•Hybrid

About The Position

At Roche, we foster a culture where individuality is embraced, and personal expression, open dialogue, and genuine connections are encouraged. We value, accept, and respect everyone, enabling them to thrive personally and professionally. Our mission is to prevent, stop, and cure diseases, ensuring universal access to healthcare for present and future generations. Join Roche, where every voice matters. The Roche Support Network presents an exciting opportunity for problem-solvers. As a research-focused healthcare company, Roche is committed to discovering, developing, and delivering innovative diagnostic and therapeutic products. With a dedication to employee growth and a work environment that champions respect and empowerment, Roche offers compelling career paths for those aiming to significantly improve patient care. This role focuses on supporting our Donor Screening business, which is vital for detecting antibodies and antigens to diagnose infections, ensure blood safety, and monitor immune responses.

Requirements

High school diploma and 2 years of technical school or equivalent military training or equivalent work experience
5 years of progressive experience repairing or servicing mechanical/system hardware and software, or networking/wireless networking OR a Bachelor’s degree in Biomedical Engineering, Mechanical Engineering, Electrical Engineering, Chemistry or related field plus 1-2 years of progressive experience repairing or servicing complex mechanical/system hardware and software, or networking/wireless networking
Successfully training or certification as defined by RD Services Leadership and policy
Ability to travel, including some overnight travel, is required

Nice To Haves

8+ years of progressive experience or a Bachelor's degree in a relevant field plus 4+ years of progressive experience are required.
Advanced knowledge of electronics, electro-mechanical systems, information technology, and basic chemistry.
The ability to serve as an internal technical resource, provide support after hours and on weekends/holidays, and maintain strong customer relationships is essential.

Responsibilities

Showcase expertise in technical repair for Roche assigned product lines.
Offer valuable service to laboratory customers in the assigned territory.
Provide routine technical support, on-site service, and repair of Roche products.
Serve as a customer contact for technical and service-related issues.
Perform preventative maintenance.
Diagnose and resolve mechanical, hardware, software, and system failures.
Document all activities.
Contribute to quality improvement.
Focus on maximizing customer satisfaction.