Field Engineering Specialist - Reno, NV
About The Position
At Roche, individuals are encouraged to express themselves and are valued for their unique qualities, fostering a culture of personal expression, open dialogue, and genuine connections. The company aims to prevent, stop, and cure diseases, ensuring access to healthcare for current and future generations. The Roche Support Network is dedicated to providing exceptional customer support. As a Field Engineering Specialist, the role involves showcasing expertise in technical repair for assigned Roche product lines, offering valuable service to laboratory customers in a designated territory, and providing routine technical support, on-site service, and repair of Roche products. This specialist will also serve as a primary customer contact for technical and service-related issues, perform preventative maintenance, diagnose and resolve mechanical, hardware, software, and system failures, document all activities, contribute to quality improvement, and focus on maximizing customer satisfaction.
Requirements
- High school diploma and 2 years of technical school or equivalent military training or equivalent work experience
- 2 years of experience repairing or servicing mechanical/system hardware and software, or networking/wireless networking or equivalent level of competency attained through appropriate training curriculum
- Bachelor’s degree in Biomedical Engineering, Mechanical Engineering, Electrical Engineering, Chemistry or related field
Nice To Haves
- Ability to work after hours, provide weekend and holiday support on a rotated basis within an assigned territory and/or geographic region and be on call 24/7 during rotation
- Good written/verbal communication, organization and prioritization skill
- Highly effective customer service skills, which includes a positive attitude, helpful customer interaction, and maintenance of ongoing customer relationships
- Knowledge of basic chemistry
Responsibilities
- showcase your expertise in technical repair for Roche assigned product lines
- offer valuable service to laboratory customers in your assigned territory
- provide routine technical support, on-site service and repair of Roche products
- serve as a customer contact for technical and service-related issues and perform preventative maintenance
- diagnose and resolve mechanical, hardware, software, and system failures
- document all activities, contribute to quality improvement, and focus on maximizing customer satisfaction
Benefits
- Benefits detailed at the link provided below
- A discretionary annual bonus may be available based on individual and Company performance
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
5,001-10,000 employees
