Field Engineering Specialist - Lexington, KY

Roche•Indianapolis, IN

1d•Onsite

About The Position

At Roche, we foster a culture where you can be yourself and are embraced for your unique qualities. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted, and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop, and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters. This is an exciting time to join the Roche Support Network. If you are passionate about problem-solving, then this is the position for you! As a research-focused healthcare company, Roche discovers, develops, and provides innovative diagnostics and therapeutic products and services that deliver significant benefits to patients and healthcare professionals – from early detection and prevention of diseases to diagnostics, treatment, and treatment monitoring. Roche is a successful company that can offer exciting career opportunities. We encourage and support your development in areas of your interest, which will prepare you for the next level in your career path. We know that people are responsible for our success, and we value our employees. Our commitment is to create a work environment where feeling valued, respected, and empowered is a daily experience. The Roche Support Network group is committed to providing industry-defining support to its customers. As a Field Engineering Specialist, you will have the opportunity to travel and demonstrate your expertise as a technical repair and/or installation specialist for Roche assigned product lines and provide valued service to your laboratory customers in an assigned territory. This position serves as a technical repair or installation specialist for Roche products for assigned product lines and geographies. Product Responsibility: Clinical chemistry, Immunoassay, and lab automation. Provides routine technical support to customers on operational and maintenance aspects of system equipment. Performs on-site service, repair, and/or installation of company product(s). This may include any aspect of field support and is not limited to mechanical/system hardware and software, networking/wireless networking. Serves as customer contact on routine technical and service-related problems. Receives training and delivers service within the normal scope of the position. Follows documented practices, policies, and procedures in providing repair and installation support. Diagnoses mechanical, hardware, software, and system failure using established procedures. Determines the most cost-effective repair/resolution to minimize customer downtime. Provides analysis, feedback, and recommendations on product failure trends and serviceability issues. Documents all activity in a manner compliant with the company's quality procedures. Specialized knowledge generally of a particular area, system, or equipment. Requires specific training and certification. Applies some advanced skills to the position or specialization. May adapt procedures, processes, tools, equipment, and techniques to meet the more complex requirements of the position. Duties are generally routine, but may include non-routine tasks. Resolves most questions and problems and refers only the most complex issues to higher levels. Responsible for maintaining and continuously improving the quality system and achieving quality objectives through daily actions. This is a field-based role.

Requirements

High school diploma and 2 years of technical school or equivalent military training or work experience are required.
5 years of progressive experience in repairing or servicing mechanical/system hardware and software, or networking/wireless networking is necessary.
Alternatively, a Bachelor's degree in a relevant field with 1-2 years of progressive experience will suffice.
Successful completion of training or certification as defined by RD Services Leadership and policy is mandatory.
The ability to travel, including overnight travel, is a requirement for this role.

Nice To Haves

8+ years of progressive experience or a Bachelor's degree in a relevant field plus 4+ years of progressive experience are required.
Advanced knowledge of electronics, electro-mechanical systems, information technology, and basic chemistry.
The ability to serve as an internal technical resource, provide support after hours and on weekends/holidays, and maintain strong customer relationships is essential.

Responsibilities

Travel 100% in assigned territory.
Serve as a technical repair or installation specialist for Roche products for assigned product lines and geographies.
Provide routine technical support to customers on operational and maintenance aspects of system equipment.
Perform on-site service, repair, and/or installation of company product(s), including mechanical/system hardware and software, and networking/wireless networking.
Serve as customer contact on routine technical and service-related problems.
Receive training and deliver service within the normal scope of the position.
Follow documented practices, policies, and procedures in providing repair and installation support.
Diagnose mechanical, hardware, software, and system failure using established procedures.
Determine the most cost-effective repair/resolution to minimize customer downtime.
Provide analysis, feedback, and recommendations on product failure trends and serviceability issues.
Document all activity in a manner compliant with the company's quality procedures.
Maintain and continuously improve the quality system and achieve quality objectives through daily actions.