Field Engineering Specialist - Flint

Roche•Indianapolis, IN

2d•Onsite

About The Position

At Roche, we foster a culture where you can be yourself and are embraced for your unique qualities. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted, and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop, and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters. A healthier future is what drives us to innovate and continuously advance science to ensure everyone has access to the healthcare they need. Creating a world where we all have more time with the people we love is what makes us Roche. Roche Support Network offers an exciting opportunity for individuals passionate about problem-solving. As a research-focused healthcare company, Roche is dedicated to discovering, developing, and providing innovative diagnostics and therapeutic products. With a commitment to employee development and a work environment that values respect and empowerment, Roche offers exciting career prospects for those seeking to make a significant impact on patient care. The Roche Support Network is dedicated to providing exceptional support to customers. As a Field Engineering Specialist, you will travel and showcase your expertise in technical repair and installation for Roche assigned product lines, offering valuable service to laboratory customers in your assigned territory. The role involves routine technical support, on-site service, repair, and installation of Roche products. You will serve as a customer contact for technical and service-related issues and perform preventative maintenance. The position requires diagnosing and resolving mechanical, hardware, software, and system failures. You will document all activities, contribute to quality improvement, and focus on maximizing customer satisfaction. This is a field-based role that requires daily travel and up to 25% overnight travel. Our ideal candidate would reside within 25 miles of Flint, Michigan.

Requirements

High school diploma and 2 years of technical school or equivalent military training or work experience.
5 years of progressive experience in repairing or servicing mechanical/system hardware and software, or networking/wireless networking.
Alternatively, a Bachelor's degree in a relevant field with 1-2 years of progressive experience.
Successful completion of training or certification as defined by RD Services Leadership and policy.
Ability to travel, including overnight travel.

Nice To Haves

8+ years of progressive experience or a Bachelor's degree in a relevant field plus 4+ years of progressive experience.
Advanced knowledge of electronics, electro-mechanical systems, information technology, and basic chemistry.
Ability to serve as an internal technical resource.
Ability to provide support after hours and on weekends/holidays.
Ability to maintain strong customer relationships.

Responsibilities

Travel and showcase expertise in technical repair and installation for Roche assigned product lines.
Offer valuable service to laboratory customers in the assigned territory.
Provide routine technical support, on-site service, repair, and installation of Roche products.
Serve as a customer contact for technical and service-related issues.
Perform preventative maintenance.
Diagnose and resolve mechanical, hardware, software, and system failures.
Document all activities.
Contribute to quality improvement.
Focus on maximizing customer satisfaction.