Field Engineering Specialist - Memphis
About The Position
At Roche, we are driven by a mission to create a healthier future by continuously advancing science and ensuring access to healthcare. Our culture values personal expression, open dialogue, and genuine connections, fostering an environment where employees are respected and empowered. The Roche Support Network offers an exciting opportunity for individuals passionate about problem-solving and dedicated to providing exceptional support to our customers. As a Field Engineering Specialist, you will play a crucial role in delivering technical repair and installation services for Roche products, contributing directly to patient care and customer satisfaction.
Requirements
- High school diploma and 2 years of technical school or equivalent military training or work experience.
- 5 years of progressive experience in repairing or servicing mechanical/system hardware and software, or networking/wireless networking.
- Alternatively, a Bachelor's degree in a relevant field with 1-2 years of progressive experience.
- Successful completion of training or certification as defined by RD Services Leadership and policy.
- Ability to travel, including overnight travel.
Nice To Haves
- 8+ years of progressive experience or a Bachelor's degree in a relevant field plus 4+ years of progressive experience.
- Advanced knowledge of electronics, electro-mechanical systems, information technology, and basic chemistry.
- Ability to serve as an internal technical resource.
- Ability to provide support after hours and on weekends/holidays.
- Ability to maintain strong customer relationships.
Responsibilities
- Travel and showcase expertise in technical repair and installation for Roche assigned product lines.
- Offer valuable service to laboratory customers in the assigned territory.
- Perform routine technical support, on-site service, repair, and installation of Roche products.
- Serve as a customer contact for technical and service-related issues.
- Perform preventative maintenance.
- Diagnose and resolve mechanical, hardware, software, and system failures.
- Document all activities.
- Contribute to quality improvement.
- Focus on maximizing customer satisfaction.
Benefits
- Discretionary annual bonus may be available based on individual and Company performance.
- Benefits detailed at the link provided below.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
