Field Engineering, Network Implementation SME

Computacenter•Chicago, NY

19h•Hybrid

About The Position

We are seeking a Field Engineering Subject Matter Expert focused on Enterprise Networking to help define how complex network implementation work is prepared, delivered, validated, and improved across our North America Field Engineering organization. This is a senior technical individual contributor role for someone who combines deep network field implementation experience with the ability to turn that experience into standards, technical work packages, methods, training, and scalable delivery capability. You will work across the full opportunity and delivery lifecycle. That includes supporting Sales and Solutions on complex opportunities, validating field feasibility, improving estimating assumptions, establishing technical standards and required artifacts, supporting high risk projects and escalations, developing employees and partners, and helping ensure consistent quality at scale. A key part of the role is closing the loop between what we sell, what the field actually encounters, and how we improve the next delivery model and estimate.

Requirements

Ten or more years of progressive experience in enterprise networking, network field implementation, or related professional services delivery, including at least five years supporting complex migrations, refreshes, or multi site programs.
Demonstrated field implementation depth across enterprise LAN, WAN, wireless, campus, branch, or other mission critical network environments.
Strong understanding of network hardware, racks, power, grounding, optics, patching, console access, management dependencies, labeling, and physical acceptance.
Experience translating network designs, bills of material, rack elevations, port maps, wireless plans, implementation plans, and change records into executable field work.
Experience building technical standards, methods of procedure, work packages, checklists, training, or other repeatable delivery artifacts.
Experience supporting customer facing technical discussions, sales pursuits, solution development, estimating or costing, and statements of work.
Experience leading network implementation escalations, root cause analysis, corrective action, and quality recovery.
Strong written and verbal communication skills and the ability to influence across functions without relying on direct authority.
Willingness to travel based on customer and business requirements and to support nonstandard work windows when required.
Cisco CCNP or equivalent advanced networking experience; relevant Aruba, Juniper, wireless, or other manufacturer credentials are beneficial.
Experience with large campus, branch, retail, healthcare, or national network refresh and migration programs.
Experience with wireless deployment, survey workflows, access point implementation, and validation.
Experience in a partner led or subcontracted field delivery model.
Experience mentoring senior technical professionals and developing technical training.
Bachelor's degree in a relevant technical discipline or equivalent practical experience.

Responsibilities

Serve as the practice level technical authority for Enterprise Networking delivery across Field Engineering.
Actively support complex customer pursuits and the sales motion by reviewing scope, field conditions, technical assumptions, acceptance requirements, labor drivers, comparable field experience, and delivery risk.
Partner with Sales, Solutions, and Costing / Estimating to determine whether proposed work is technically feasible, properly scoped, supportable, and grounded in current field experience before customer commitments are made.
Develop and maintain repeatable technical standards, work package requirements, methods, readiness criteria, quality checklists, testing requirements, documentation standards, and acceptance evidence.
Define repeatable network implementation, migration, cutover, rollback, validation, port mapping, and evidence methods for complex field programs.
Support Project Engineers and delivery teams during complex deployments, escalations, quality issues, root cause analysis, and customer recovery situations.
Define technical skills, training, assessment, and qualification expectations for Field Engineering employees and delivery partners.
Assess partner technical capability and readiness for defined work types while partner sourcing and commercial ownership remain with the appropriate teams.
Analyze recurring defects, delivery results, and material planned versus actual execution gaps and convert lessons learned into stronger standards, artifacts, training, Costing / Estimating guidance, and preventive actions.
Review what the work actually required in the field and use that evidence to improve future labor assumptions, productivity inputs, technical role mix, tooling, testing, partner requirements, assumptions, exclusions, and delivery methods.
Help develop and launch new services through controlled pilots, technical readiness reviews, and repeatable delivery methods.
Enterprise LAN, WAN, wireless, campus, and branch network field implementation.
Network hardware installation and refresh, optics, patching, console access, rack placement, labeling, and physical validation.
Wireless implementation readiness, access point deployment, survey support, and field evidence requirements.
Network migration, cutover, rollback, recovery, and change execution from a field implementation perspective.
Methods of procedure, port maps, rack elevations, device inventories, cutover and rollback plans, validation checklists, and closeout evidence.