Field Engineer

Augury

27d•$95,000 - $108,000•Onsite

About The Position

Our mission is to transform how people and machines work together to push the boundaries of human productivity. A leader in Industrial AI, Augury helps the world’s manufacturers leverage real-time production insights to drive new levels of efficiency. Combining predictive and prescriptive AI technology with industry expertise, production teams can proactively address alerts, minimize downtime, reduce asset costs, and maximize yield and capacity. Our customers achieve payback in six months or less, enabling global scale. We're looking for team members excited to partner with the world's manufacturers and build the future of production together. As a Field Engineer, you will be the face of Augury in the field, traveling extensively primarily across the United States, but also globally, to install, implement, and support our solutions. This role requires a unique blend of mechanical aptitude, technical expertise, and customer-facing professionalism. You will ensure our hardware and services are deployed correctly, operate reliably, and deliver measurable value to customers. This position is based in Chicago, IL, or Houston/Dallas, TX and requires residence within one hour of a major airport.

Requirements

Residence in Chicago, IL, or Houston/Dallas, TX within one hour of a major airport
Valid driver’s license, reliable vehicle, and ability to pass a background check
5–10 years of hands-on experience installing or troubleshooting industrial controls, electromechanical systems, and/or wireless systems
Strong understanding of rotating equipment operation and design
Experience working in industrial environments with adherence to safe work practices
Excellent verbal and written communication skills with both customers and internal stakeholders
Strong customer-first mindset, you consistently go above and beyond to ensure satisfaction
Professional presence and ability to represent Augury in the field

Nice To Haves

Vibration Analysis Category I or II certification is a strong plus

Responsibilities

Travel 80–90% of the time to support customer sites
Install and implement Augury’s hardware and services in industrial environments
Partner with customers (external and internal) to ensure successful deployments and ongoing satisfaction
Manage administrative responsibilities, including service reports, customer action lists, inventory returns, and asset tracking
Collaborate with Reliability Systems Managers to optimize product performance and customer outcomes
Conduct site surveys, customer training sessions, and technical scoping calls
Review weekly and monthly plans and organize field activities in alignment with Field Operations guidelines
Document field activities and customer interactions accurately in the CRM system
Respond to escalations from Service Management as needed