Field Engineer (On Site)

Enable Resource Group LLC•Houston, TX

3d•Onsite

About The Position

Enable Resource Group is seeking a mission-minded Field Engineer to join their growing team. Since 2000, Enable Ministry Partners has managed and supported IT solutions for hundreds of churches across the country, helping them effectively employ technology in ministry efforts. The Field Engineer will be responsible for providing both onsite and remote IT support directly to Enable clients. This role requires thoughtful planning, careful execution, and effective teamwork, with a priority on building relationships. The ideal candidate will possess strong technical/networking competency, tactful communication skills, and excellent time and project management abilities. Due to a consistent onsite presence, the role demands representing Enable in a highly professional and relational manner while troubleshooting client IT issues and conducting projects.

Requirements

3+ years in an IT support role troubleshooting Tier II – Tier III tickets
Proficient technical skills in supporting Microsoft 365 applications
Proven knowledge with creating and managing users, groups, and objects within Active Directory and/or Entra ID
Working knowledge of electronic ticketing systems
Windows and macOS operating systems support
IT infrastructure knowledge and expertise with respect to: Basic networking concepts such as DHCP, DNS, TCP/IP and IP routing; LAN & WAN architecture and troubleshooting; Windows server management; Virtualization (Hyper-V or similar)
Working knowledge and experience with: Computer setup and configuration of Mac and PC; Microsoft 365 administration; Remote administration concepts and tools; Disaster recovery and backup technology; Active Directory, security and distribution groups, and group policy; Windows-based print servers
Ability to undergo and pass a background check in accordance with state and federal laws
Valid driver’s license and reliable transportation
Ability to lift at least 50 lbs.

Nice To Haves

Firewall configuration and troubleshooting
Enterprise Wi-Fi solutions
Enterprise network switches
Network configuration: VLAN, QoS, LAG
Process/task automation solutions in business or other environments
Microsoft Azure
Google Workspace administration
Experience with managed services tools from vendors such as ConnectWise, Datto/Kaseya, etc.
Professional certifications: A+, Network+, Security+, Microsoft certifications, etc.
A bachelor's degree in a related area of study

Responsibilities

Providing on-site technical support to clients and ensuring reliable technology resolutions.
Installing, configuring, and maintaining hardware and software systems within various environments.
Building client relationships through the use of active listening and empathetic behavior.
Tailoring explanations of complex technical concepts to meet clients where they are, empowering them by making those concepts easily understandable for all skill levels.