Field Engineer

CaptiveAire • Saint Louis, MO

12d • Hybrid

About The Position

The Field Engineer will serve as engineering support for our sales team, assisting with construction management and after-sales field support. This role will require frequent travel to job sites throughout a specific territory but will be based at our sales office in St. Louis. The position will include both field and office work. Position will involve extensive formalized training plus work under a mentor, developing skills and gaining an understanding of CaptiveAire products, troubleshooting, and application engineering processes etc. CaptiveAire is the nation's leading manufacturer of commercial kitchen ventilation systems, offering a complete solution of fans, heaters, ductwork, and HVAC equipment. With over 40 years of industry leadership, CaptiveAire is known for innovative technologies, unmatched service, competitive pricing, and rapid lead times. Our mission is to provide the highest quality products and service to our users at the lowest possible price. We have a strong commitment to employee development, including continuous education opportunities like sponsorship for Professional Engineering licenses and ongoing learning through weekly webinars and company-developed technical videos.

Requirements

• 0-5 years of experience.
• 4-year technical degree in a mechanical, electrical, construction, or science-oriented curriculum preferred.
• Hands-on, technical internship/co-op experience is preferred.
• Must enjoy hands-on product exposure.
• HVAC and/or electrical experience strongly preferred.
• Multi-tasking, problem-solving, and strong communication skills are a must.
• If not already completed, expectation of FE Exam completion in area of study for engineering graduates within 6 months of employment with CaptiveAire.
• Must be a 'go getter'!
• Must be able to travel for training.
• Must be legally authorized to work in the United States.
• Cannot require sponsorship, now or in the future, for employment visa status.

Nice To Haves

• 4 year technical degree in a mechanical, electrical, construction or science-oriented curriculum.
• Hands on, technical internship/co-op experience.

Responsibilities

• Serve as engineering support for the sales team, assisting with construction management and after-sales field support.
• Support installations and equipment start-ups to ensure high-quality outcomes and adherence to engineering principles.
• Handle complex troubleshooting issues.
• Provide customer service and coordination with all parties – CaptiveAire team, contractors, engineers, installers, CaptiveAire Service.
• Troubleshoot issues with existing and newly installed equipment in the field and provide immediate solutions.
• Maintain expert-level knowledge of all CaptiveAire products.
• Work closely with the engineering team, service team, local sales team, and customers to find the best outcomes on installed jobs.
• Be on-site for construction trade coordination meetings and startups to ensure a good outcome.
• Review and analyze data gathered from installed equipment to make product improvements, utilizing the CASLink remote monitoring system.
• Use mechanical building design knowledge to review applications for customers and suggest improvements in operation.
• Perform 3rd party training for outside contractors on CaptiveAire products.
• Provide reports to the Regional Manager and other teams on customer feedback/challenges, quality, and product improvements/issues.

Benefits

• Medical, dental and vision insurance
• Disability & life insurance based upon election of medical insurance
• 401k with employer match
• Paid holidays
• Paid time off (PTO) based upon tenure
• Flexible spending account (FSA)
• Tuition reimbursement, including for Professional Engineering (PE) License
• Relocation assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level